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Privately Rented Housing Officer

4 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Interim Privately Rented Housing Officer - Housing Services**
**Reference no: Enfield RQ796709**
**Pay rate: £20.00 per hour PAYE**
**Basic DBS required for this role**
**Car driver with valid license and insurance or ability to travel to site inspections** To provide a commercially-focused, social letting service that will deliver decent, sustainable private rented homes. To ensure the effective provision of tenancy and landlord services on behalf of the Council and support tenants to sustain their home and work in partnership to proactively address tenancy issues, such as under/over occupation, rent arrears, ASB, hoarding, disrepair, etc. The Private Rented Housing Team will also manage the day-to-day relationship with PRS housing suppliers and contribute to the management of leases and contracts. The job-holder will be equipped with mobile technology and will be responsible for all aspects of tenancy and property management, including repairs, inspections, investigating complaints and dealing with tenancy related issues. Key responsibilities:

- Provide the main point of contact to privately rented housing tenants and providers.
- Ensure all casework and housing data is accurately recorded on notes and IT systems.
- Ensure all housing meets required national and local standards and compliance.
- Contribute the efficient and effective management of voids and relets processes.
- Ensure all homelessness casework is delivered in line with the statutory homelessness framework.
- Ensure the provision of accurate and relevant housing, welfare, homelessness advice and support.
- Responsible for all aspects of tenancy and property management, including repairs, inspections, investigating complaints and dealing with tenancy related issues.
- Proactively address tenancy issues, such as under/over occupation, rent arrears, ASB, hoarding, disrepair, etc.
- Carry out all accountabilities in compliance with the Council’s Policies and Procedures.
- Provide and support private rented housing residents to make informed housing choices and sustain their tenancy.
- Provide an outstanding Private Rented Housing Service and ensure residents comply with the terms of their agreement and promptly take remedial action as required.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Experience**:

- Experience of working in Property Management, Housing Management or hold a property-relevant degree.
- Experience of using housing management IT systems.
- Must have proven practical experience in developing and managing contracts, identifying the extent of repair work required to meet required standards, planning and preparing specifications, prioritising tasks, achieving targets and delivering to deadlines, inspecting work to completion to confirm compliance with standards.
- Experience of dealing with homelessness legislation as it affects landlord/tenant relationships or homelessness.

**Knowledge**:

- A practical knowledge of traditional building repair, restoration and maintenance techniques.
- Considerable knowledge of housing and homelessness legislation and in delivering housing access and homelessness services.
- Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service.
- Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households.
- Significant knowledge and experience of the management of temporary accommodation teams and schemes.
- Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation, Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation offers.
- Significant knowledge and experience of the implementation of national and local welfare services, such as Universal Credit, LHA, DHP, local welfare assistance programmes.
- Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations.

**Skills**:

- Excellent written and verbal communication skills. Ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English.
- Strong IT skills.
- Able to work autonomously and inclusively in a team.
- Able to work to conflicting deadlines without direct supervision and able to manage time and resources efficiently.
- Ambitious and proactive and able to find creative and innovative solutions to local problems, with a passion for customer service.
- Valid UK driving license and have access to own vehicle to perform duties.
- Accurate data entry skills.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

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