Customer Support Executive
3 days ago
**The Role**:
**Key Responsibilities**:
- Deliver outstanding customer service to all customers.
- Handling all customer interactions in a friendly and professional manner.
- Resolving daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst aiming for a First Contact Resolution (FCR).
- Processing all customer enquiries to agreed SLA’s.
- Liaising with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
- Carry out various ad hoc Customer Support administration as required, including reporting.
**Direct applicants only, no agencies.**
Interested?
**Job Title**
Customer Support Executive
**Department**
Customer Support
**Reporting to**
Customer Support Manager
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