Customer Support Supervisor

3 weeks ago

Epsom, United Kingdom Peoplesafe Ltd Full time

An amazing opportunity to work for an industry leading UK based technology company that helps to save lives.

Peoplesafe is a young dynamic company consistently growing at the fastest rate in our industry

Our business is centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.

**Benefits include**:

- 25 days annual leave, plus your birthday off;
- £10 monthly Deliveroo voucher;
- Choice of two pension schemes;
- Life cover;
- Health cash plan;
- Company events; Wellbeing Wednesday;
- Electric car discount; and more...

**Responsible for**:The Customer Support Supervisor is required to manage the day-to-day duties of the department to ensure a smooth running operation. They will be a first point of contact for the team and a point of escalation for both customers and colleagues.

**Key Responsibilities**
- Manage the planning of the day/week for all members of Customer Support to cover all current tasks.
- Build and maintain good knowledge of the service and understanding of how we work with the wider business.
- Work with the other Operations department Managers to ensure a great customer experience and collaborative working environment.
- Be knowledgeable on department stats via weekly reporting including CSAT and SLA’s.
- Conduct regular stand-up meetings to share new information, overall performance and celebrate team success.
- Complete monthly 121’s/check ins providing stats and performance targets for all team members to work towards
- Assistance with recruitment, new starters, training plans and training.
- Identify necessary improvements needed for the operation and work with the continuous improvement team to drive change and efficiencies.
- Manage the Quality Control for the dept in line with our standards and company values.
- Attend meetings to represent Customer Support where required.
- Point of escalation for both internal

**Experience & Knowledge**:

- Minimum 5 GCSE's including Maths and English
- Ability to lead and direct a team of Customer Support Executives
- Build good relationships
- Be an ambassador for the department and company values
- Good problem solving skills
- Ability to manage a vast workload
- Good people management and time management skills
- Be able to communicate well both verbally and in written format
- Have a “think outside the box” approach to resolving issues
- Understanding of what great customer service looks like
- Be computer literate

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
We follow Government Guidelines

**Experience**:

- Customer service: 3 years (required)
- management: 1 year (required)

Work Location: Hybrid remote in Epsom, KT17 1HS

  • Multimedia Customer Support Supervisor

    1 day ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    Multimedia Customer Support Supervisor – Application deadline 17th January£43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme,...

  • Multimedia Customer Support Supervisor

    2 days ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    Multimedia Customer Support Supervisor – Application deadline 17th January£43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme,...

  • Multimedia Customer Support Supervisor

    1 day ago

    Epsom, United Kingdom TLP Consultancy Ltd Full time

    Multimedia Customer Support Supervisor – Application deadline 17th January£43,000PermanentNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme,...

  • Customer Experience Supervisor

    4 weeks ago

    Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job Summary:We are seeking an experienced Customer Experience Supervisor to join our Customer and Network Support Team. The successful candidate will be responsible for managing customer and Centre network enquiries related to in-car multimedia and connected car systems.Key responsibilities include:Providing day-to-day support, guidance, and case management...

  • New Store Customer Service Supervisor

    7 months ago

    Epsom, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store opening in **High Street, **Epsom**! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing retailers...

  • Event Support Supervisor

    3 weeks ago

    Epsom, United Kingdom Jobbo Full time

    **Event Support Supervisor** **Contract type**: **Permanent, Full time** **Location**: **Epsom Downs Racecourse, Surrey KT18 5LQ** **Shift Pattern**: **40 hours, 5 out of 7 days** **Pay rate**: **£22,000 - £24,000** Our client are an events company specialising in venue & stadia management. They work in partnership with JCR and manage all their...

  • Supervisor

    3 weeks ago

    Epsom, United Kingdom Ryman Stationery Full time

    **Location: Epsom** **Department: Supervisor** **Salary: £10.30 per hour** **Job Title**: Supervisor **Hours**: 20 **Location**:Epsom **Reporting to**: Store Manager **The Role**: As a store supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on...

  • Supervisor

    7 months ago

    Epsom, United Kingdom Savers Full time

    **Supervisor** **Role Purpose**: Are you keen to join an expanding business with opportunities to develop your career and who love you as you are? Savers are recruiting for a Supervisor/Team Leader who has a positive can-do attitude, loves selling fantastic products and enjoys working as part of a team and leading when required. Wearing our Savers uniform...

  • Customer Support Team Senior

    4 weeks ago

    Epsom, Surrey, United Kingdom TLP Consultancy Full time

    About the RoleThis is an exciting opportunity to join our team as a Multimedia and Connected Car Supervisor. You will be working closely with our Customer and Network Support Team to ensure seamless delivery of customer services and resolution of technical queries.Key ResponsibilitiesLead the Front-Line multimedia and connected car team, setting clear...

  • Supervisor

    7 months ago

    Epsom, United Kingdom starbucks Full time

    Job description - supervisor_ Job description Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a supervisor to join our Starbucks team in Epsom Our partners really are the face of Starbucks. They are an...

  • Supervisor

    2 weeks ago

    Epsom, United Kingdom starbucks Full time

    Job description - supervisor_ Job description Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a supervisor to join our Starbucks team in Epsom Our partners really are the face of Starbucks. They are an...

  • Supervisor

    2 weeks ago

    Epsom, United Kingdom starbucks Full time

    Job description - supervisor_ Job description Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a supervisor to join our Starbucks team in Epsom Our partners really are the face of Starbucks. They are an...

  • Shift Supervisor

    7 months ago

    Epsom, United Kingdom Soul Foods Group Full time

    Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a Shift Supervisor to join our Starbucks team in **Epsom (Ashley Centre).** Shift Supervisors run shifts, lead the store team, and make decisions that impact...

  • Supervisor Front of House

    7 months ago

    Epsom, United Kingdom The Cock Inn Full time

    **Restaurant supervisor** **Want to be part of our exciting new chapter at Grosvenor Pubs and Inns** We are looking for a supervisor, to join our team at our The Cock Inn in the picturesque village of Headley, nestled in the Surrey Hills between Leatherhead and Epsom. We are looking for a supervisor who is looking to work with an aspirational company that...

  • Multimedia Supervisor Role

    1 month ago

    Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job Title: Multimedia and Connected Car SupervisorWe are seeking a skilled Multimedia and Connected Car Supervisor to join our Customer and Network Support Team at TLP Consultancy Ltd.About the JobThis is an exciting opportunity to lead a team of professionals in providing exceptional customer service and support for in-car multimedia and connected car...

  • Gardening Supervisor

    2 weeks ago

    Epsom, United Kingdom Fennies Day Nurseries Full time

    **Purpose of Role** We are looking for a working supervisor to run the external maintenance arm of the Facilities department. The role will have 360-degree responsibility for the quality and appearance of the Nursery chain and other relevant residential clients, delivering a full range of external grounds maintenance services, through a growing team of...

  • Landscaping Supervisor

    2 weeks ago

    Epsom, United Kingdom Fennies Day Nurseries Full time

    **Purpose of Role** We are looking for a working supervisor to run the external maintenance arm of the Facilities department. The role will have 360-degree responsibility for the quality and appearance of the Nursery chain and other relevant residential clients, delivering a full range of external grounds maintenance services, through a growing team of...

  • Food & Beverage Supervisor

    2 weeks ago

    Epsom, United Kingdom Scattergoods Agency Full time

    Our client, is a fantastic golf club based near Epsom, Surrey. They have a newly refurbished clubhouse with an onsite events space and are looking to recruit a Supervisor to work within the clubhouse and bar. As the Supervisor / Shift Leader day to day tasks will include: - Assisting the Front of House Manger in overseeing the staff ensuring a high level of...

  • Customer Service Advisor

    2 weeks ago

    Epsom, United Kingdom Reed Business Support Full time

    As an associate within Client Services you will join the team in providing first line support to customers, advisers and members. The focus of the team is to help customers manage their investments with ease, providing knowledge and guidance to help supportthem in the future. **Location: Kingswood (Bus Service Available)** **Salary: £24,000** **Full Time...

  • Cleaning Working Supervisor

    7 months ago

    Epsom, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Cleaning Working Supervisor** **Epsom** **£12.05 per hour** **07:00-14:00** A fantastic opportunity has arisen within Bidvest Noonan for a Cleaning Working Supervisor who will work at our client’s prestigious site. This is a position that will suit an organised and energetic individual with great leadership skills as well as...