Customer Support Specialist

6 days ago


Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time
Job Description

This role involves delivering exceptional customer service and support to Toyota's clients.

  • The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to adapt to each customer as an individual.
  • Responsibilities include responding to customer enquiries through multiple channels, ensuring accurate information recording, and providing relevant advice.

The successful candidate will be a sympathetic individual with a good understanding of customer needs and expectations.

Key Responsibilities
  • To deliver effective customer communications, information supply, and problem resolution.
  • To respond to customer enquiries through telephone, email, social media, and web chat services.
  • To ensure accurate information recording in company systems and provide relevant advice.
Requirements
  • Excellent written and customer service skills are essential.
  • PC literacy and the ability to learn new systems and processes quickly.
  • A common sense and open-minded approach to dealing with queries.

We are looking for a skilled and motivated individual who can build a rapport with customers, business partners, and colleagues.



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