Fraud Manager

4 weeks ago


Berkshire, United Kingdom Hays Specialist Recruitment Limited Full time

Excellent role of Fraud Manager
Hybrid (Twice a month to Newbury)
Contract 6 Months contract
Rate £550 per day (umbrella)
Hours Monday to Friday
Job Overview Minimises fraud losses and risks through the identification and analysis of malicious threats affecting Client. Identifies, prioritises and analyses high impacting fraud cases in order to drive positive change across the UK business and maximisefraud prevention Key Responsibilities
- Assumes primary accountability within the Fraud Management team for specific high value and complex fraud cases for which they and their virtual team are assigned.
- Provides coaching and mentoring support to a Senior Fraud Analyst, leading the virtual team to ensure that assigned cases and resulting actions and improvement opportunities are identified, prioritised, tracked and delivered to a high standard.
- Ensures that a detailed analysis is conducted for each case assigned and leads cross functional
- Escalates frauds to exec level when the value of an assigned fraud case exceeds agreed thresholds.
- Sees identified improvement opportunities put into practice by liaising with other Corporate Security teams or by working directly with contact points within other areas of the business (e.g. Customer Operations, Credit, Collections, Product Management,Technology, etc).

Experience needed
- Highly advanced analytical and problem-solving skills.
- Strong tactical and strategic abilities
- Strong influencing and negotiating skills
- Ability to communicate clearly (both written and verbally) and at a level appropriate to the intended audience
- A broad understanding of mobile/fixed telephony networks and related services
- Significant expérience in a commercial fraud management environment (desirable)
- Proficient in Oracle/Teradata SQL (desirable)
- An understanding of client products and services (desirable)
- Detailed knowledge of relevant client systems and processes (desirable)
- Crystal/Siebel - Advanced
- Enterprise Data Warehouse - Advanced

Next Stage Conversation with recruiter to assess suitability Start Date ASAP



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