General Manager
2 weeks ago
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Role : General Manager
Location : Reading One Station Hill
Hours : 40 hours between 8:30am – 17:30pm Monday to Friday
Reportingto : Chief Operating Officer
• Driving and sustaining the maximum revenue from the centres in the territory.
• Using all existing products and services to drive and sustain this revenue.
• Develop new products and services as appropriate.
• Use all days of the week to drive this revenue.
• Have good personal relations with the desk agents in national brokers.
• Configure the centre to generate and sustain the maximum revenue.
• Configure the centre to reduce the rates bill.
• Monitor and control expenses to ensure financial objectives are met. Operations • Ensure the smooth day-to-day operations of all centres in the territory.
• Monitor service quality and customer satisfaction.
• Identify areas for improvement and optimise processes.
• Allocate and manage staffing, budget, and facilities.
• Implement quality assurance processes to maintain a consistent level of service.
• Ensure that the highest level of customer service is maintained throughout all centres.
• Handle escalated customer issues and seek resolutions to maintain customer satisfaction. Commercial Sales • Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
• Identify and pursue new business opportunities, partnerships, and customers.
• Nurture and maintain relationships with key customers, corporate accounts, and brokers.
• Monitor and analyse market trends to adapt sales strategies accordingly. Marketing • Prepare local marketing campaigns which conform to corporate identity guidelines.
• Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media. People Management • Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.
• Foster a collaborative and goal-oriented team environment.
• Responsible for recruiting employees and performance managing underperformance and misconduct. Client Reporting • Budgeting, forecasting and client reporting.
• Client handling as required by the business Repairs and Supplier Management • Identify repairs and maintenance needs.
• Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
• Approve and manage supplier relationships. Health & Safety • To have an understanding and work to policies relating to statutory H&S obligations
• Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
• Regularly inspect facilities to maintain health and safety standards.
• Promptly report and address any health and safety issues or violations. Other • Commission and manage small repairs and fit-out as required.
• Find new buildings which become new centres.
• Launch new centres within the territory. Training - Complete all mandatory training modules annually: -• Anti-Bribery
• Code of Conduct
• Cyber Security
• Ergowize
• Fire Safety Essentials
• Fraud Prevention
• General Data Protection Regulation
• Health and Safety Induction
• Modern Slavery
• Money Laundering
• Unconscious Bias
• Whistleblowing Stakeholders • Clients
• Prospects
• Customers
• Colleagues in all departments
• Newable Group Boards Knowledge/Experience • Confident user of Microsoft Office 365 (Word, Excel and Outlook
• Management experience
• Experience working in a serviced office environment
• Demonstrable experience of managing a P&L, in a customer facing multi-site business
• Graduate or further education (desirable)
• Minimum Grade C in English and Math’s (or equivalent) Key skills/behaviours required for this role: • Proven driver of revenue in multiple situations.
• Proven Commercial success.
• Makes good things happen quickly.
• Strong communicator, influencer and negotiator.
• Experienced manager and coach of people.
• Proven attention to detail.
• Experience of planning and forecasting. What will we offer you?• £43,000 per annum base salary + commission
• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription NewFlex is an equal opportunities employer. This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications. REF-213 917
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