Team Reception Administrator

7 days ago


Horsham, United Kingdom Sussex Partnership NHS Foundation Trust Full time

Presents a professional and courteous image to all service users, visitors and staff entering and exiting the building.Welcomes visitors and provides all possible assistance, including arrangement for access requirements, ensuring that the appropriate staff member is informed of their arrival.Ensure that all information is handled in a confidential manner, in line with the relevant Trust policies and legislation.Communicate courteously and politely at all times when dealing with enquiries, especially where there may be barriers to understanding, including booking interpreter services if required.Support service users attending appointments in line with the Access and Active Engagement Policy. This may include ordering Taxis for service users.To provide a comprehensive and efficient administrative support for the team whilst based in the reception area. This will include handling some aspects of correspondence, including post and dealing with telephone enquiries into the service. Also ensure all letters/parcels are ready for collection.Ensure all post and correspondence that come into the service are filed and distributed using the correct procedures.



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