Reception and Administration Assistant

3 days ago


Horsham, West Sussex, United Kingdom Dnavetcare Full time
About Us

We are DNA Vetcare, a proudly independent group of multi-award-winning surgeries founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Our network of excellent veterinary surgeons has been handpicked for their clinical skills, experience, and ability to provide compassionate care for your pets.

Our Mission:

We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.

Job Overview:

This is a Part-Time position working 20 hours over Saturday & Sunday. You will be responsible for welcoming clients and their pets, booking appointments, promoting our Healthcare Plan, and assisting the Vet and Nurse team with queries.

Key Responsibilities:
  • Provide exceptional customer service to clients and their pets
  • Book appointments and arrivals on the RX Works diary
  • Promote our Healthcare Plan for premium discounted preventative treatment
  • Book follow-up appointments for pets after their initial consultation
  • Assist the Vet and Nurse team with queries
  • Scan paperwork onto pets' digital records
  • Liaise with clients regarding appointment booking and medication collection
  • Order food and medication
  • Take payment immediately after treatment and process 0% finance applications for clients wanting to spread the cost
  • Manage a busy reception desk with efficiency and professionalism

About You

  1. You will have previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry.
  2. You possess exceptional communication and interpersonal skills.
  3. You have strong organisational abilities and the ability to multitask in a fast-paced environment.
  4. You have a genuine love for animals and a commitment to delivering outstanding client service.
  5. You are proficient in computer systems and software.


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