Patient Transport Coordinator

2 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An opportunity has arisen for x 2 Patient Transport Coordinators. (18.75 hours)

On site and remote working considered.

The Patient Transport Services department continues to establish itself as a single point of contact for ordering all patient transport across Cornwall and the Isles of Scilly.

Working in a busy team, the successful applicant will be required to receive, assess and co-ordinate requests for patient transport across the Trust with the transport available. The post-holder must be able to manage deadlines and be able to prioritise effectively. A good knowledge of the geographical area of Cornwall would be an advantage. The patient transport is also looking to expand the service it provides to include staff travel.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England
- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

You will be required to demonstrate the ability to communicate at all levels and function efficiently within a pressurised environment. Key requirements include good customer service skills, a good telephone manner, IT skills, problem solving and trouble-shooting abilities. The office is open from 8am - 8pm Monday to Friday, 0930-1730 weekends and Bank Holidays.

Receive, assess, co-ordinate and advise on requests for Patient Transport. This may involve calls from individual patients / relatives / carers in respect of their transport arrangements.

Where patients meet eligibility criteria, organise the appropriate transport to transfer patients to Community Hospitals, Intermediate Care Homes and other NHS health facilities, as well as private addresses, in liaison with TAP (Transport Access for Patients), SWAST (South West Ambulance Trust) and Private Ambulance companies.

Where the patient does not meet eligibility criteria, advise appropriate alternatives.

To maintain database records of all transport requests



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