Case Coordinator

The Central Transfer of Care Hub (TOCH) is looking for experienced healthcare administrators to join our growing Team.

The team are currently based in Pydar House, Truro but serves the Central geographical areas.

We are looking for individuals who can demonstrate attention to detail and a high level of diligence towards the patients and their health care journey.

This is an exciting opportunity to be part of a developing team that is working to support better out-comes for the people of Cornwall.
- The role of the TOCH is to receive referrals for services from around the system, assess the referrals, prioritise them and integrate health, social care and the voluntary sector responses in a timely way. The team are key in maintaining the flow of people who are being discharged from bedded care settings, coordinating support for these people and also coordinating support for people who are in their home setting. The aim is to have the right care, in the right place, at the right time with outcomes that improve health and well-being.
- In this role you will work closely with the Central TOCH Service Manager and the Head of Patient flow and will need to understand the level of capacity, demand and escalation across various parts of the health and social care system. You will be accessing the different recording and referral systems, inputting, and relaying information, recording and reporting data and presenting reports in clear and understandable formats. You will be communicating with people throughout the system on a daily basis. You will have an important role in supporting and teaching the administrative, assessors and other staff with how to access and operate the different recording and referral systems in a changeable and developing way of working.

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.