Support Broker

Adult social care aims to help people who are older or living with disability or physical or mental illness. It aims to support people to live independently and stay well and safe. It can include ‘personal care’, as well as other types of support to help people stay active and engaged in their communities.

Social care offers a range of careers in a variety of settings and is incredibly diverse and rewarding.

Are you a person who wants to help but are not sure if a truly frontline role would best suit you? Becoming part of a locality commissioning team may be what you have been looking for.

Would you like to work in a different way in social care?

Locality commissioning brokers support with sourcing care packages for adults in their home or residential placements.

Locality Brokers are part of the Locality Commissioning team who are in turn part of the Adult Social Care service of Cornwall Council.

About the role:
As a Locality Commissioning Broker you will source and place packages and placements of care on a daily basis. This includes preparing requirement forms (from completed assessments done by the Social Work operational team), through to processing purchase orders and working through invoicing queries.

You will talk with different teams including social workers, hospital teams, clinicians and other operational support staff and commissioners as well as care providers to coordinate a package or placement. A Locality Broker acts as the ‘glue’ between those different teams. It exists to find an already articulated care package or targeted type of bedded care placement for a vulnerable person in order to help them meet their care needs.

About the team this role works within:
You will be part of a Locality Commissioning Team who have diverse previous experiences but value integrity, honesty, reliability and the caring approach in all that they do. Some of our existing team members have come from working in hospitality, finance, care provider organizations as well as some who came from humanitarian Aid - so please do not think that your immediate career history is not relevant

The role will have training and ongoing support, along with opportunities for learning and development.

Locality commissioning is ‘place based’ type of work where Local authorities are responsible for commissioning publicly funded social care services. This includes services provided to people in their own homes as well as residential care services.

What kind of person are we looking for?

We are looking for an individual who enjoys being part of a team and yet can work autonomously within a framework. We are looking for IT savvy, confident and resilient individual who will relish searching and sourcing packages or placements and continually seek to deliver care that is the right care in the right place at the right time.

You will be working across different stages of a person’s care support journey. This could be coordination of short-term re-enablement care packages, temporary respite accommodation, or a package personal care support which means the person can stay independently in their own home.

You will be working from completed care assessment or review plans to search out care for people of Cornwall. This particular role will be focused on bedded care such as Care Home placements, Nursing home placements or respite periods in care settings.

With your relentless focus to deliver our shared aim of right care, at the right time, in the right place you will be used to working in a fast-paced environment.

About you:
You will be able to work in partnership with others who may come from different organizations, different ethos and different reasons for working in this arena. You are part of a team who, with clear parameters to work within, juggle different bedded care types of vacancies with the people with specific care needs who are looking.

You will be experienced in building quick rapport with a range of different stakeholders, with demonstrable negotiation skills and be natural problem solver. You will enjoy the attention to detail and will be accurate and consistent in your recording across various software systems as each case progresses through the relevant searches and then package/placement finalization.

You are confident with computers and different programmes, yet you are not afraid to ask for help or offer feedback to improve processes. You may have previously worked in a hybrid style with regular ‘office based days’ along with regular days working independently from home. You understand and know that colleagues and other teams involved with your cases are just a video conference or phone call away in the first instance as well as being in the office near you.

You want a job where you can feel satisfaction because you have made a positive impact for each case and each connection you have made to facilitate right care in the right place at the right time for people of Cornwall.

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