Claims Advisor

6 months ago


Bolton, United Kingdom Davies Group Full time

**Claims Advisor**

**Bolton - BL6 4SE**

**35 hours a week**

**Permanent, hybrid**

**#INDHP**

**Why would you join Keoghs?**

At Keoghs, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.

What’s in it for you?
- Reward platform - Access discounts from over 800 retailers. Treat yourself - you’ve earned it
- Generous Leave: Start with 25 days of holiday, and it grows with your service. Plus, the option to purchase up to 5 extra days each year.
- Professional Development: Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities for professional qualifications.
- Work-Life-Balance: Our standard workweek is 35 hours and we offer a hybrid work environment

**What will your day look like**

To actively monitor credit hire and repair claims and ensure they are efficiently dealt with.
- Contacting organisations by telephone to ensure matters are progressing correctly
- Questioning repair and hire periods as appropriate with a view to reducing overall hire days
- Dealing with queries from other parties
- Managing a diary to effectively deal with all matters in a timely fashion
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values

**Abilities And Knowledge**
- Education - at least 3 GCSEs or equivalent are essential
- Ability to use own initiative
- Ability to prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills and manner is essential
- Ability to follow work processes and procedures
- Ability to remain calm under pressure
- Competent IT skills including Microsoft Office

**Personal Development**:

- This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
- This role offers an opportunity to develop a range of skills under supervision.
- Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff.
- Further career progression will depend on the Claims Advisor's aptitude and desire to move on to the next level within the team and/or company as a whole.

**Competencies**:

- Effective Communication
- Prioritising and Organising
- Client Skills
- Adaptability
- People Skills
- Commercial Awareness
- Drive to Succeed

**Our Values**
- Dynamic: We adapt swiftly to change, always looking ahead.
- Innovative: Solution-focused, with an entrepreneurial mindset.
- Succeed together: We succeed together, valuing diverse perspectives.
- Connected: United under one mission, making a difference.

**Job Types**: Full-time, Permanent

Pay: £21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bolton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bolton


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