Customer Service Advisor

5 months ago

Bolton, United Kingdom ExamWorksUK Full time

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for an Customer Service Advisor to join us.

As a Customer Service Advisor, you will be working for Premex Group

**Role Purpose**

Premex Group are a supporting company that assist specialist solicitors handling personal injury claims. You will be responsible for taking inbound calls and updating the relevant database and department. Incoming calls will range anywhere from general enquiries to those more specific against a client’s claim. This role will require you to have good attention to detail, a professional telephone manner and good people skills.

**Duties and Responsibilities**:

- Responding to calls from customers, clients, medical records suppliers, and experts regarding a range of sometimes complex queries in a professional and timely manner showing empathy where required and ensuring that they are kept fully updated with the progress of the case at all times aim for first call resolution by taking ownership including any follow up action with a high level of accuracy.
- Identify and flag any issues or suggestions to reduce repeat calls.
- Adhere to agreed call standards, building and maintaining excellent relationships with clients and experts.
- Understand the different report types and customer requirements
- Confidently navigate through all the different systems to progress the case.
- Complete assigned work within the time-scales provided.
- Booking and rearranging injured parties’ medical legal appointments taking into account distance and convenience for the client.
- Ensure all written correspondence is completed using the correct grammar/spelling.
- Be a team player and display a positive attitude towards team work, team members, peers, managers and the company at all times
- Have the ability to work under pressure on complex cases.
- Ensure all complaints are resolved at first point of contact wherever possible or passed to a manager until resolved.
- Complete any other duties as deemed necessary by the business

**Progression**:
At Premex Group we encourage employee progression
- and employees to build a career with us, no matter what department. We utilise our Learning and Development team by giving each employee a training plan strictly moulded to them, alongside options of different NVQ’S and courses along the way. Consistent support is given throughout your employment, including regular one to ones, open office space to be able to interact with different teams, team meetings and of course our wellbeing/team activities.

The next step after your probationary period would be to work with the training team to upskill you on taking calls and handing accounts with different parts of the business, once this has been achieved you can choose to stay put or take on the responsibility as a Case Handler, and here is where you can build your relationships, manage your own caseload and learn more about the wider part of the company

**Hours**: Monday
- Friday Between 08:00-17:30 (maximum of 7.5 hour per day)

**Location**: Full office based in Bolton, BL6 6SX. Work from home upon successful probation period

**Salary**: Starting £22,707 per annum

**Previous experience working in an office based/telephony role is highly desired due to the nature of the role**

**Working for an Examworks Company, what is on offer?**
- Continuous training and development with support given by our expert team
- Appraisal programmes for all which aids your progression and salary increments
- Pension that allows you to choose how much you put away for your retirement
- Employee referral programme - £250 for every employee you refer
- Free parking
- Amazing social events, festivals and parties, team get togethers.
- Flexible approach to home working where your role allows and upon completion of your probationary period.
- Relaxed working environment with a ‘dress to perform at your best’ policy
- Match funding for your charitable activities
- Employee Assistance programme - legal advice, counselling and much more
- Discounts on retail, entertainment, eating out, purchases
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition
- Reward & Recognition - e-vouchers linked to our values
- Holidays that rise with length of service
- Cycle to work scheme
- Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too
- Opportunities to undertake recognised qualifications
- We are a disability confident employer_
- **OFFER OF EMPLOYMENT SUBJECT TO A DBS CHECK**_

IND2

**Job Types**: Full-time, Permanent

Pay: From £22,707.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Sales Advisor

    1 week ago

    Bolton, United Kingdom CV-Library Full time

    Customer Service Sales Advisor - £26,000 OTE £35,000 - Bolton – Monday to Friday Hours We are on the look out for a Customer Service Sales Advisor for our leading tech business based in Bolton! Are you looking for a Customer Service Sales Advisor role that will offer commission to cross sell additional services into existing clients? Then...

  • Customer Service Sales Advisor

    1 week ago

    Bolton, United Kingdom CV-Library Full time

    Customer Service Sales Advisor - £26,000 OTE £35,000 - Bolton – Monday to Friday Hours We are on the look out for a Customer Service Sales Advisor for our leading tech business based in Manchester! Are you looking for a Customer Service Sales Advisor role that will offer commission to cross sell additional services into existing clients?...

  • Customer Service Advisor

    6 months ago

    Bolton, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** Pertemps are recruiting for Customer Service positions working on assignment at one of the UK’s leading banks. **WHAT’S IN IT FOR YOU?** - A full comprehensive training and coaching package- Potential for future pay progression (length of service and competency based)- Potential to work on a hybrid basis...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

    **Customer Service Advisor** **£22,000 + benefits** **Bolton** If you want to **build a career** that believes **customer service** is key to personal and business goals, our future is yours to grasp. As a **Customer Service Advisor** working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Haier Europe Full time

    **Customer Service Advisor | £24,000 pa | Bolton** This is a Customer Service Advisor role that offers more. Working with the number one home appliance brand in the world you'll enjoy amazing opportunity, performance, and potential. We don't limit what you can achieve and where you can go with us at Haier Europe. **Benefits**: - Base salary up to...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

    **Customer Service Advisor | £24,000 pa | Bolton** This is a Customer Service Advisor role that offers more. Working with the number one home appliance brand in the world you’ll enjoy amazing opportunity, performance, and potential. We don’t limit what you can achieve and where you can go with us at Haier Europe. **Benefits: - Base salary up to...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton where you will be working on the...

  • Service Advisor

    1 month ago

    Bolton, United Kingdom CV-Library Full time

    Service Advisor – Bolton - £30,000 + Bonus – Main Dealership Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Bolton The Service Advisor role comes with a competitive salary of 30,000 plus bonus with an excellent benefits package. Company Benefits...

  • Customer Services Advisor

    5 months ago

    Bolton, United Kingdom SpaMedica Full time

    **_As a service professional.._** **_ Do you thrive on positive feedback from the conversations you have?_** **_ Do you motivate yourself by always trying to exceed expectations?_** **_ Can you treat your caller as if it was one of your grandparents?_** **About our people** Based in the centre of Bolton, our customer service advisors (patient services...

  • Service Advisor

    5 months ago

    Bolton, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor – Bolton - £30,000 + Bonus – Main Dealership Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in BoltonThe Service Advisor role comes with a competitive salary of 30,000 plus bonus with an excellent benefits package.Company Benefits Scheme,Company...

  • Customer Services Advisor

    4 months ago

    Bolton, United Kingdom SpaMedica Full time

    **_As a customer service professional.._** **_ Do you thrive on positive feedback from the conversations you have?_** **_ Do you motivate yourself by always trying to exceed expectations?_** **_ Can you treat your caller as if it was one of your grandparents?_** **About our people** Based in the centre of Bolton, our customer service advisors (patient...

  • Service Advisor

    5 months ago

    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1519JWTR8- Job Type- Full time- Location- Bolton, Greater Manchester, England- Salary- £26325-£30000 per annum**Job description**: **Service Advisor - Bolton** Vacancy - Service Advisor Basic - £26,325 + £30,000 OTE Mon - Fri - 8.30am - 6.00pm Saturdays - 8.30am - 12.30pm (1 in 2) Our well respected prestige client are...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Haier Europe Full time

    If you want to **build a career** that believes **customer service** is key to personal and business goals, our future is yours to grasp. As a **Customer Service Advisor** working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the **number one** home appliance business in...

  • Service Advisor

    5 months ago

    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1097T- Job Type- Full time- Location- Bolton Area, Greater Manchester, England- Salary- £25500-£35000 per annum**Job description**: **Service Advisor - Bolton Area** Vacancy - Service Advisor (Prestige) Basic - 25.5k OTE - 35k (uncapped) Hours Mon - Fri - 8.00am - 6.00pm (1 hour lunch) Saturdays - 8.30am - 12.30pm (1 in 4) We...

  • Service Advisor

    1 month ago

    Bolton, United Kingdom WeRecruit Auto Ltd Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to join our team at WeRecruit Auto Ltd. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet customers and assist them with their service needs.Schedule appointments and ensure timely service...

  • Service Advisor

    1 month ago

    Bolton, United Kingdom WeRecruit Auto Ltd Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to join our team at WeRecruit Auto Ltd. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet customers and assist them with their service needs.Schedule appointments and ensure timely service...

  • Service Advisor

    5 months ago

    Bolton, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1519JWR5- Job Type- Full time- Location- Bolton, Greater Manchester, England- Salary- £24570-£28000 per annum**Job description**: **Service Advisor - Bolton** - Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team- As a service advisor you will the first...

  • Service Advisor

    5 months ago

    Bolton, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Greater Manchester **Town/City**: Bolton **Sector**: Service Department, Car Dealership **Salary**: £26000 - £34000 per annum **Job ref**: 131768 **Service Advisor Needed in Bolton for Main Dealership** - Basic Salary Negotiable ; £34,000 OTE - Enhanced Company Pension up to 15% - 33 Days Holiday - Private Healthcare - Company Car...

  • Service Advisor

    2 months ago

    Bolton, Bolton, United Kingdom Perrys Full time

    Perrys Peugeot Bolton is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be responsible for meeting and greeting customers, booking vehicles into the workshop, and supporting the after-sales function. You will also be expected to manage customer expectations, upsell additional products, and work closely with the service...

  • Customer Service Advisor

    5 months ago

    Bolton, United Kingdom Haier Europe Full time

    As a Customer Service Advisor (Retail) working at our Bolton Call Centre / Customer Service Centre, you'll provide our retail customers with fantastic support and help us get closer to our aim to be the number one home appliance business in the UK & Ireland. - Benefits: - Base salary of £24,960- - Working only 1 in 4 weekends- - Working 37.5 hours per week...