First Response Advisor

3 months ago


Bolton, United Kingdom Davies Group Full time

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies Group are looking for a professional individual who can undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams.

**What will your day look like**:

- Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mind
- Accurately input new claims that are received within service guidelines
- Call customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary reminders
- Contribute positively to both great teamwork and a good overall culture

**Abilities And Knowledge**:

- Strong written and verbal communication skills with good customer service skills
- Ability to work in a fast-paced environment, with a focus on consistently achieving targets
- Strong problem-solving skills
- IT proficiency and a good eye for detail

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £23,795.20 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bolton, BL6 4SE: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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