Technical Support Specialist
6 months ago
Technical Support Specialist
**Location: Near York**
**Salary: Depending on experience**
Key Responsibilities:
- Provide technical support for in-service systems, ensuring timely responses to technical support inquiries.
- Recreate customer reported issues in-house to assist in problem resolution.
- Participate in the "on-call" out-of-hours rota system.
- Provide technical input during the quoting and tendering phase to understand customer requirements.
- Log and review all customer and technical support inquiries
- Lead corrective action activities and document results.
- Provide technical insight into future product development.
- Conduct system audits and follow-up visits to vessels and systems to obtain customer feedback.
- Perform work off site as necessary.
- Education or qualification ONC/OND, HNC/HND, or BSc preferably in Electrical/Electronic Engineering or equivalent.
- Ability to read and understand electrical and hydraulic schematic diagrams.
- Working knowledge of hydraulic and electrical control systems.
- Excellent literacy and phone skills.
- Logical approach to fault finding under pressure.
- Ability to work autonomously and as part of a team.
- Previous experience in a hands-on tools-based role.
- Experience in a customer-facing role.
**Benefits**:
- Mobility allowance
- Overtime available
- Monday to Friday, Friday early finish
- 25 days holidays and 8 bank holidays
- 5% pension
- Private healthcare
- 2 x base salary life insurance
If you are interested in joining our client’s dynamic team and contributing to their success, please submit your CV. We look forward to hearing from you
Yorkshire Coast Recruitment is a multi-disciplined recruitment agency based in Scarborough, North Yorkshire, operating across the UK and covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with applicable regulations.
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