Technical Support Specialist

3 weeks ago


York, York City, United Kingdom Edmund Optics Inc., 14F., No.83, Sec Full time
Job Summary:
We're seeking a skilled Technical Support Specialist to join our team at Edmund Optics Inc., 14F., No.83, Sec. As a key member of our customer support team, you'll provide technical assistance and product recommendations to customers in Europe. This role requires strong communication and problem-solving skills, with the ability to collaborate with global teams and support marketing initiatives.

Responsibilities:
• Provide technical support to customers via phone, email, or in-person
• Recommend products based on customer needs and preferences
• Collaborate with cross-functional teams to resolve customer issues
• Develop and maintain knowledge of company products and services

Requirements:
• Bachelor's degree in Science or Engineering
• Fluency in German and English languages
• Proficiency in MS Office suite
• Strong communication and problem-solving skills

What We Offer:
• Competitive salary: €55,000 - €65,000 per year
• Comprehensive benefits package including private medical and dental insurance
• Extensive training and development opportunities
• Cycle to Work scheme / Jobbike program
• Company events and social activities

About Us:
Edmund Optics Inc. is a leading provider of off-the-shelf optical components, dedicated to enabling innovative technologies across various industries.

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