Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom Starting Point Recruitment Full time

SPR are proud to be recruiting for a **Customer Service Advisors** for our esteemed client, with positions available in the vibrant **Liverpool** area, this will be on a Temporary assignment.

**Location**: Liverpool, L2
**Rate**: £12.71p/h
**Working Hours**: 35 hours per week

**Key Responsibilities**
- To provide accurate and timely information to customers
- Address and resolve customer issues, complaints or concerns in a proffesional and polite manner
- To ensure customer concerns are addressed promptly and in accordance with company policies
- Develop and maintain a comprehensive understanding of the clients services
- Maintain detailed and accurate records of customer interactions, actions taken, and resolutions achieved
- To communicate effectively and professionally with customers, both verbally and in writing.
- To provide clear and concise information to customers and ensure they fully understand the resolutions and next steps.
- Adhere to established service standards and guidelines to maintain the highest level of service quality.
- Participate in ongoing training and development programs to enhance customer service skills.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.

**Applications**:
For more information, contact Starting Point Recruitment where one of the team will be happy to help - 01922422480 - we look forward to hearing from you

**Job Types**: Full-time, Temporary contract

**Salary**: £12.71 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person



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