Customer Support Operator
7 months ago
Job Overview:
**You'll spend your time**:
- Investigating new and open customer tickets.
- Solve customer queries via the Customer Support CRM system.
- Problem solving and escalating, where necessary, to the relevant member of the team.
- Overlooking and replying to Trustpilot queries.
- Approving and rejecting Know Your Customer (KYC) documentation.
- Checking accounts for other internal departments and sending reports accordingly.
- Ad-hoc tasks as and when required
Attendance (where possible) at company off site meeting which is held approximately six times per year.
**Key attributes, skills & experience**:
- Proficient in MS Office, with the ability to work across other platforms ie CRM.
- Minimum 2 years office experience.
- Ability to prioritise workload to identify the most important and urgent tasks.
- Ability to use initiative and work independently in an efficient manner, as well as working well within a wider team environment.
- Collaborative approach and understand when to seek approval for sign off tasks and when to proceed without.
- Understand discretion and confidentiality when handling sensitive situations.
- Ability to identify business impacting incidents and escalate according to the escalation process.
**Company Values**
Human - Results Orientated - Honesty - Impact - Simplicity & Transparency - Professional & Quality
**Diversity and Equality Employment**
We embrace diversity and foster a work environment built on mutual respect. As an equal opportunity employer, we value individuals from all walks of life, regardless of race, colour, religion, national origin, age, gender identity or expression, or any other protected characteristic. Together, we form a dedicated team, prioritizing the wellbeing of ourselves and others. Our collaborative and intelligent approach ensures a harmonious and happy work culture.
If you meet the requirements above and are passionate about delivering top-notch customer service, we would love to hear from you
**Job Types**: Part-time, Permanent
Pay: £15,000.00-£18,000.00 per year
Expected hours: 20 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Woking, GU21 6DH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Applicants must provide CV, complete tests and also write a covering letter as to why you feel you are suitable for this position. Only applicants completing all of above will be considered for this role.
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CS1
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