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Fleet Support Executive

1 month ago

Nantwich, United Kingdom Return On Investment Full time

**Salary**: Up to £28,000pa + Benefit package worth £1,500 p/a
**Contract**: Full Time, permanent
**Location**: Nantwich / Milton Keynes
Polestar are determined to improve the society we live in by accelerating the change to a fully electric, climate-neutral future.That’s why they’re taking concrete actions to achieve net-zero greenhouse gas emissions.They’re leading the development of newtechnologies and embracing solutions for a circular economy.
Raising their voice and pushing the automotive industry to embrace transparency in carbon footprint reporting, supply chain ethics and materials traceability.Conducting their business in an ethical and responsible way.It’s time to make a positive changein the world.Join ROI as we partner with Polestar on the journey towards sustainable, avant-garde electric mobility.
In the UK, Polestar is a small team driven by the goal of becoming the first choice for fleets when considering electric vehicles.Demand for their first car, the Polestar 2, has been overwhelming.As such, they want to accelerate the pace at which customerscan access Polestar people, services, and products. The team are committed to continually improving their processes to deliver an industry leading fleet customer experience. This is where you come in.
**The Role**
In this role the primary responsibility is to focus on administrative tasks and provide support to the UK Fleet Team as volumes continue to grow. The Fleet Support Executive will work closely with the Global Sales Administration Team to ensure orders are progressedaccurately and within timescales set while also supporting key stakeholders and customers with accurate and detailed quotes, reports, and other information.
This will include, but not be limited to:

- Responding to pre-order queries including price/specification, lead times, stock availability and reservations
- Supporting post-order queries including status updates, order enquiries, address changes and reviewing order amendments
- Supporting post-delivery queries including resolution of missing handover documents and invoice queries
- Be an escalation point for orders that have missing/incorrect information
- Function as part of the Inside Sales Team and contribute to outbound customer contact tasks such as event follow ups and fleet test drives - ensuring that data is logged accurately to improve insight and analytics to support future activity
- Support the Polestar and ROI teams in developing and improving process documentation to continuously improve the UK order process

**Person Specification**:

- IT literate with experience of Office packages
- Working knowledge of Salesforce or equivalent CRM package
- Good attention to detail
- Problem solving
- Proactive and engaging
- Agile and dynamic with the ability to operate in a fast-moving environment
- Solution oriented and inquisitive - with the ability to analyse problems and explore possible solutions and outcomes

**About ROI**
ROI is a market-leading business employing over three hundred and fifty people across five offices. We are a sales support agency with an impressive client base including some of the most recognisable automotive brands. We have an excellent history of innovation,and you will find that our approach will give you excellent support and career development.
We are proud to be accredited with both Investors in People and ISO27001 - this is highly unusual in our sector. All our staff are put through a comprehensive training academy for the development of their skills.
**You will be**:
Supported by a skilled and enthusiastic management team.
Given genuine opportunities for career progression and enrichment - there are many career avenues within the business from this entry point into the company.
**Benefits Include**:

- £500 health and wellbeing allowance
- 22 days holiday plus bank holidays (increases with length of service)
- Medical benefits
- Access to discounts for the purchase or lease of vehicles
- Company pension scheme
- A day off on your birthday and a voucher to treat yourself

REF-202 479

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