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Team Secretary

6 months ago

North Hykeham, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

We are currently creating a bespoke team in response to a review of how we deliver our memory services, in order to broaden access and ensure delivery of specialist memory assessment in a timely manner.

This is essential to enable timely diagnosis of dementia that supports access to early treatment and support, decision making and aids optimal management and life outcomes for those in need.

The post will entail supporting our memory assessment practitioners who will be undertaking remote or clinic-based appointments following the Divisions’ Memory service pathway and protocols.

As the team secretary your role will be to support a small team of 10 practitioners who will be undertaking county wide memory assessments. You will need to ensure referrals are inputted on to our clinical system, appointments are created, and appointment letters are typed and sent. You will also be required at times to liaise with patients and carers over the phone or via digital means, using Microsoft teams.

This role can be predominantly carried out remotely, however it would be beneficial for you to be able to attend one of our team bases within the county as required, therefore the ability to travel to one of these bases may be beneficial. We have bases in the following 8 areas

Boston, Grantham, Sleaford, Lincoln, Louth, Skegness, Spalding and Stamford

This is truly a unique opportunity for someone looking to be at the forefront of providing a dedicated memory assessment service in a unique and flexible way.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To provide a full and efficient secretarial service to the team including dealing with incoming mail, the provision of minute taking, preparation and distribution service and maintaining details of the team’s whereabouts.

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information where required.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

To manage own workload, seeking advice when required, performing routine office procedures including typing of reports, letters and other documents, opening and distributing correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.

Using word processing skills, to provide a typing support to the team including reports, letters, memorandum, minutes, and rotas

To have a thorough working knowledge of electronic systems including e mail, SHARON,

Clinical systems and Datix and to update these systems in a timely and accurate manner where required.

To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies.

To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationery and goods in accordance with Standing Financial Instructions.

To maintain healthcare records within the area of responsibility including the accurate scanning of documents and compilation of records for new patients, in accordance with the Trust Records Management Policy.

To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service

To ensure all work is undertaken in line with Trust and national p