Customer Service-customer Service Advisor

2 weeks ago


AshbydelaZouch, United Kingdom EV Cargo Full time

EV Cargo have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growthis accelerating around the world.
**THE ROLE**:
Join us as our Customer Service Advisor within our EV Cargo Solutions team.
**THE SALARY**:
Competitive based on experience
**SHIFT PATTERN**:
Monday to Friday - 9 hour shift - various start times
**WHERE YOU WILL BE BASED**:
Ashby de la Zouch, LE65 1JR.
**KEY RESPONSIBILITIES**
Working as part of the EV Cargo Solutions team you will be required to support the Transport Planner in servicing the allotted contracts ensuring a high level of procedure compliance. You will be working with large scale well known customer brands and multiplecarriers across the UK.
- Assisting in securing load coverage.
- Ensuring that all key and planned checks have been carried out for allotted contracts.
- Collating collection times and compiling the depot schedules.
- Monitor trailer situations across all depots.
- To chase collections and complete the issue log for each event that will affect delivery.

**WHAT ARE WE LOOKING FOR?**:

- Attention to detail
- A team player with the ability to communicate effectively at all levels.
- A methodical and structured approach to problem solving.
- A can do attitude with a flexible approach.
- An approachable attitude.
- A keen attitude towards self development.

**PERSON SPECIFICATION**:

- Previous administration experience
- Previous customer service experience
- Experience of Windows 10 in a business capacity.
- Knowledge of driver's hours.
- Excellent communication skills.
- Attention to detail.

**WHAT WILL WE OFFER?**
...


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