Service Co-ordinator

4 weeks ago

AshbyDeLaZouch, United Kingdom Staff-Point Recruitment Full time

We are looking for an experienced service co-ordinator to join our team in the Ashby Area.

The role is 40 hours per week, with hours of 0830-1730 but in essence, this is a flexible role within an agile team. It is a role for the inquisitive, energetic and ambitious. It involves ambiguity and complexity, fast-paced decision making and risk.

The development opportunities, towards an integrated services leadership role, are several and support is provided by the wider leadership team on the contract.

**Key Responsibilities**:
**Safety, teamwork and proactivity are at the heart of our performance**:

- Ensure the safety of your actions and impact on the office environment
- To help embed a safety together culture in all account processes
- To build positive relationships with key client stakeholders
- Maintain KPIs, identifying and driving actions to recover
- Order processing management
- Support processes related to system usage such as Time & Attendance, Service trace process and product evaluation to continually improve our KPI and SLAs
- Support the production of management information reporting
- Close liaison with helpdesk re. progress of jobs versus SLAs
- Data analysis - taking data on a topic (e.g. Health & Safety, PPMs, asset lifecycle) and creating actionable information

**Personal specification**:

- A high level of written and verbal communication skills
- High level of accuracy and attention to detail
- Good time management skills
- Ability to achieve deadlines, work under pressure and use own initiative
- Able to communicate at all levels
- IT literate with an excellent understanding of PowerPoint/Word/Excel
- Engaging; enthusiastic; inquisitive; energetic
- Positive and flexible, team-based attitude
- Composed under pressure
- Able to act at all times in a professional manner to the benefit of the company and maintain confidentiality at all times
- A high level focuses on the achievement of targeted results

**_IMMEDIATE STARTS AVAILABLE_**

**_MONDAY TO FRIDAY_**

**_WEEKLY PAY - £13.50PH_

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