Customer Service Advisor
3 weeks ago
EV Cargo have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growthis accelerating around the world.
THE ROLE:
Join us as our Customer Service Advisor (Maternity cover - 1 year) within our EV Cargo Solutions team.
THE SALARY:
Competitive based on experience
SHIFT PATTERN:
44 hours per week - 08:00 to 18:00, 4/on 4/off shifts
WHERE YOU WILL BE BASED:
Ashby de la Zouch, LE65 1JR.
KEY RESPONSIBILITIES
Working as part of the EV Cargo Solutions team you will be required to support the Transport Planner in servicing the allotted contracts ensuring a high level of procedure compliance. You will be working with large scale well known customer brands and multiplecarriers across the UK.
- Be the main point of contact with the customer for day-to-day communication
- Develop strong working relationships and trust with key contacts.
- Ensure compliance to KPI targets by taking a proactive approach to the role
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity
- Responsible for compilation and distribution of relevant reports and KPI’s
- Clear and concise record keeping of all issues and actions taken
WHAT ARE WE LOOKING FOR?
- Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a team environment.
- Experience of Windows 10 in a business capacity.
- Previous experience in transport logistics would be advantageous but not essential.
- Excellent telephone manner.
- Excellent attention to detail
- Administration skills.
PERSON SPECIFICATION:
- A team player with the ability to communicate effectively at all levels.
- A methodical and structured approach to problem solving.
- An approachable and reliable attitude.
- keen approach towards self-development.
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