E-commerce Assistant

5 months ago


Doncaster, United Kingdom WJD REPAIRS LIMITED Full time

Your main responsibilities will be:
Customer Support:

- Respond promptly to customer inquiries and resolve issues or complaints in a professional and timely manner.
- Assist customers with order tracking, returns, and exchanges, providing exceptional customer service throughout the process.
- Maintain a high level of product knowledge to address customer queries and suggest suitable alternatives when needed.
- Process customer returns on the same day of receipt, issuing refunds or replacements where necessary.

Product Listing Management:

- Create and optimize product listings on e-commerce platforms, ensuring accurate and compelling product descriptions, images, and pricing.
- Conduct keyword research and implement SEO strategies to enhance product visibility and search rankings.
- Regularly update product information, including availability, pricing, and promotions.
- Speaking with the dispatch team/couriers regarding any delivery queries.
- Create labels for new orders and pick lists for the dispatch team.
- Ordering stationary and supplies when requested.

E-commerce Platform Optimization:

- Stay up to date with the latest e-commerce trends, platform updates, and industry best practices.
- Identify and implement strategies to optimize product listings, increase sales, and improve the overall user experience on e-commerce platforms.

Sales Analysis and Reporting:

- Analyze sales performance, conversion rates, and customer behavior data to identify trends and opportunities for improvement.
- Generate reports on key metrics, such as sales revenue, order volume, and customer feedback, and present findings to the management team.
- Collaborate with the Marketing team to develop strategies based on market trends and competitor analysis.

Required skills and experience:

- Proven experience in managing e-commerce platforms such as eBay and Amazon, including product listing creation, optimization, and inventory management.
- Familiarity with e-commerce tools and software, including inventory management systems and customer support platforms.
- Strong analytical skills and ability to interpret data to make informed decisions.
- Excellent written and verbal communication skills with a customer-centric approach.
- Detail-oriented with exceptional organizational skills to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.
- Knowledge of search engine optimization (SEO) principles and best practices.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

Hours

Mon - Fri 9am - 5pm

**Salary**: £24,219.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Doncaster, DN3 3FB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Excel: 1 year (required)
- Customer service: 1 year (required)
- E-commerce: 1 year (required)

Work Location: In person


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