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Client Support Officer

4 months ago

Northallerton, United Kingdom North Yorkshire Police Full time

**Client Support Officer**

**Location**:Agile - Home working or office based across NYP & NYFRS estates. There is a requirement to attend Head Office in Northallerton, North Yorkshire as and when required.

**Salary**: Scale 2-3 £20,490 - £22,677 pro rata

**Hours**: Part-time 14 hours per week across two days (Monday and Tuesday) 08:30-17:00.

**Contract**: Temporary to cover maternity leave until February 2024.

Do you have excellent customer service, problem solving and interpersonal skills? Are you client and outcome focused with a drive to meet client needs in a proactive and effective way?

We are looking for a Client Support Officer to join our Estates and Sustainability Team where you will be responsible for ensuring that our support and services are timely, fit for purpose and measurable, and retain a focus on positive outcomes for our clients in delivering services to the public.

**A little bit about us**

The Estates and Sustainability Team is one of three departments within the Assets Function supporting the overall enableNY delivery model. The team is key in shaping and delivering a service offering, by providing expert advice, technical support, and administration services on the full range of estates management matters whilst ensuring regulatory and legal compliance for the delivery of our services.

**Key responsibilities**:

- Supporting the Estates and Sustainability Team by providing a first point of contact from internal and external clients.
- Handling customer and colleague enquiries ensuring that the service is delivered in line with specific targeted customer service levels, and health and safety standards and legislation.
- Ensuring that quality and value for money are considered in supporting the management of the estate.
- Investigating, collating, presenting, reporting on, and maintaining service desk information.
- Using and developing administrative and financial processes and procedures.

**To be successful you will**:

- Be confident and talented in using various IT systems including Microsoft Office.
- Be adaptable and resourceful.
- Have fantastic customer service skills.
- Be able to multi-task and deliver an exceptional administrative service.
- Have a keen eye for detail.
- Enjoy working within a team and in providing the very best service to clients.

**Working for us - what we can offer you**

Working for the emergency services is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.

You’ll receive a competitive salary and be entitled to a Local Government pension scheme, 24 days leave entitlement, increasing to 30 days with length of service (plus bank holidays), FlexiTime Scheme, and other employee benefits. Unison is the recognised trade union and there are also several employee support networks and you will have access to Health and Wellbeing Services. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.

You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

**How to apply