Housing Support Officer

3 weeks ago


Northallerton, United Kingdom Broadacres Housing Association Ltd Full time

**Permanent**

**Part Time - 18.5 hours per week**

We have an opportunity for a Housing Support Officer to join our friendly and supportive Housing Customer Experience team to assist our customers in getting the most out of their tenancy.

**The role**

As a Housing Support Officer, you will support new and existing customers who may need additional assistance in managing their tenancy. You will work with our customers to improve their emotional / physical wellbeing and help them to access digital services as well as provide energy advice. You will also assist customers with identifiable domestic cleaning issues (including hoarding). With excellent communication skills you will liaise with internal colleagues and external agencies to ensure the best customer experience.

**What we are looking for**
- Experience of working in a support capacity within a people centred environment
- A good understanding of the principles of practice in working with vulnerable people
- Good problem solving and negotiation skills
- Good IT skills and an understanding of needs and risk assessment
- The ability to work with service-users, colleagues, families and individuals from external agencies
- Willingness to participate in learning events and undertake a formal qualification e.g. NVQ 3 Health & Social Care

You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.

**What we can offer in return**
- A competitive salary and annual leave entitlement
- Extra day of annual leave for birthdays totalling 33 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 38 days (inc bank hols)
- Defined Benefit Pension Scheme
- A range of other benefits

INDLOW

Broadacres is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.

Currently we own and manage more than 6,000 homes and have stock in Hambleton, Darlington, Richmondshire, Harrogate, Redcar and Cleveland, Ryedale, Scarborough, Selby, the East Riding of Yorkshire, York and Leeds.

We provide a range of services to our customers, all aimed at meeting our vision; **_‘to be the best rural housing association in the country’_**. Whether it is carrying our repairs to ensure your home is kept to the highest standards or providing you with ways of saving money, we strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in a Broadacres’ home.

As we strive to be the best rural housing association in the country, we are also leading the way in our sustainability commitments. Broadacres are committed to achieving net zero on our carbon emissions by 2050. We've recently rolled out electric vehicles within our fleet, and we are working closely with our customers to install renewable technologies and energy efficiency measures in their homes to ensure they achieve SAP C by 2028.

Our dedicated Sustainability Team have also produced our new Sustainability Strategy which sets out our commitments for the next 5 years. This encompasses everything from retrofit, adapting to climate change, and working with stakeholders to drive the sustainability agenda regionally.



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