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Travel Claims Handler

2 months ago

Cardiff, United Kingdom Admiral Full time

**Start date**

**2024-06-10**

**Closing date**

**30/04/2024**

We have an exciting opportunity to join our Travel Claims team as a Claims Handler. If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation. You’ll support customers on the front line by taking new claims over the phone or via an online claims portal. Full training for the role will be provided so don’t worry if you don’t have any direct experience. As long as you are willing to learn, and you are passionate about customers you’ll fit right in.

**Key Responsibilities**:

- Registering new claims and making decisions on whether a claim will be covered
- Managing existing case load
- Maintaining SLA 5-7 days settlement
- Thorough investigation of claim details and documentation
- Keeping the customer updated throughout the claims lifecycle
- Maintain excellent communication with customers and colleagues
- Put forward ideas for suggestions for improvement for the team and wider department
- Working in line with department KPI’s
- Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
- Correctly identifying potentially fraudulent claims

**Skills/Experience required**:

- Ability to work independently and as part of a team
- Be accountable and take responsibility
- Adhering to core competencies
- Sharing experiences and knowledge
- Positive attitude, approachable, helpful and friendly
- Effective time management
- Excellent customer service skills, exceeding expectations

**Our Commitment to You**

All qualified applicants will receive equal consideration for employment.

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