Customer Services Team Member

4 days ago


Nelson, United Kingdom Protec Fire Detection Full time

To provide our national client base with an excellent customer service experience. You will work closely with clients and field staff to organize the service, commissioning and repair of our fire alarm and associated systems. Also important is the timely completion of associated administrative duties as well as maintaining accurate records in line with Company Procedures.

Person Specification Typical Responsibilties
- **Closing Date**:TBC
- **Job Location**:Nelson, Head Office
- Contract Type

Full time
- Salary

£17,500
- Hours

37.5 hours per week

**Typical Responsibilties**:

- Provide a courteous and professional telephone service to our customers, always ensuring their needs are met.
- To become fully competent, through in-house training, in the use of the Company’s computer systems in order to meet customer requirements and communicate accurate and valid information when conversing with both internal and external customers.
- To consistently and positively represent the Company to customers in line with the Customer Care Requirements.
- To accurately identify and resolve customer problems or escalate them to appropriate personnel where the required remedial action falls outside your own area of responsibility.
- To maintain effective communication with both internal and external customers at all times.
- To ensure all documentation is accurately completed, stored and provided to appropriate personnel when required.
- To progress to become a multi-skilled Team Member, offering flexibility within the department for the efficient provision of goods and services in accordance with customer needs.
- Any other duties commensurate with the role.

**Person Specification**:
**Qualifications**:
**Qualifications**
**Essential / Desirable**
**To be identified by**

NVQ Level 2 in Business & Administration or equivalent IT qualification
Desirable
Application

**Experience**:
**Experience**
**Essential / Desirable**
**To be identified by**

Experience of working in a busy office environment
Essential
Interview / Application

Essential
Interview

Experience of working in a high call volume telephony role
Desirable
Interview / Application

Experience of working within a Customer Services environment
Desirable
Application

**Skills / Abilities**:
**Skills / Abilities**
**Essential / Desirable**
**To be identified by**

Excellent Customer Service skills
Essential
Interview

Great telephone manner
Essential
Interview

Excellent oral and written communication skills
Essential
Interview / Application

Competent using Microsoft Office packages including Word, Excel and Outlook
Essential
Interview

Ability to confidently deal with difficult and stressful situations
Essential
Interview

Ability to maintain accurate records
Essential
Interview

Ability to communicate effectively with staff at varying levels throughout the company
Essential
Interview

Good interpersonal skills and the ability to work as part of a team
Essential
Interview

**Other**:
**Other**
**Essential / Desirable**
**To be identified by**

Commitment to confidentiality and data protection
Essential
Interview

Enthusiasm and willingness to learn
Essential
Interview / Application



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