Apprentice Administrator
7 months ago
14 month Fixed Term Contract - Apprenticeship
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.
We are looking for a motivated and enthusiastic individual to join the Therapies Admin team as an Apprentice Administrator.
The post holder’s main responsibilities will include dealing with telephone enquiries, recording referrals on our electronic system, booking appointments within the Trust’s 18 week referral to treatment guidelines, organising patient’s notes in order to ensure our clinics run smoothly, photocopying, filing and general office duties.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Eligibility Criteria
**All applicants must be**:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
**Qualifications and Skills Required**:
- Good general standard of education
- 4 GCSE’s at Grade D/3 or above (or equivalent)
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To provide efficient and effective admin support to the office
- To type letters using standard templates
- To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
- To update as necessary PAS and departments computer system
- To request and return medical notes
- To carry out filing of letters
- To carry out photocopying
- To order stationary/equipment for the department
- To prepare patient information packs and resources for ward staff
Please see the attached job description for full details.
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