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Land Operations Executive
2 months ago
**THE COMPANY**
Our client is a leading online tour operator based in the UK, selling holidays nationwide.
**THE ROLE**
Our client is looking for a Land Operations Executive.
Key responsibilities:
- Handle and resolve customer inquiries related to land queries.
- Process daily booking queues promptly.
- Follow up with suppliers to obtain necessary documentation/confirmation.
- Review and update documentation for specialised bookings.
- Expertly address and resolve escalated issues.
- Provide support during crisis situations.
- Perform critical support tasks as directed by the manager.
- Manage incoming calls from agents regarding documentation and administrative queries.
- Investigate and address booking anomalies and irregularities.
- Ensure helpful and accurate handling of telephone inquiries to determine requirements.
**THE PERSON**
Key skills, qualifications and experience:
- Previous experience addressing conflict resolution.
- Excellent verbal and written communication.
- Exceptional organisational skills with a flexible and adaptable approach.
- Ability to manage own workload within tight deadlines.
This position will be office based in Chester.
- Benefits_
- Enhanced Pension, Maternity and Paternity pay
- Life Insurance
- Staff Travel Discounts
- Eye Care eVouchers
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