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Land Operations Executive

4 months ago

Chester, United Kingdom Succeed Recruitment Solutions Full time

We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive.

Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.

This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more

This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded If this role is of interest to you, please contact us today for a confidential chat, or apply online.

Please note, our client can offer hybrid working - home/office based

Role of Land Operations Executive:

  • Manage and resolve customer queries, primarily land queries.
  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings
  • Effectively manage and resolve escalated issues
  • Crisis situations support
  • Fulfil any critical support as directed by Manager
  • Handle incoming calls from Agents regarding documentation and admin queries
  • Investigate booking anomalies and irregularities
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

Skills required for the role:

  • Customer Service Experience in a fast-paced travel agency or tour operations environment
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Experience in dealing with conflict resolution
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work

If you’re interested in learning more about this Land Operations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now

Not for you? Then please visit our website to view the other exciting roles we have available www.succeed-recruitment.com

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