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Land Operations Executive

4 months ago

Chester Cheshire, United Kingdom Holiday Gems Limited Full time

Destination2 Ltd and HolidayGems Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations.

Our inspirational business has grown from strength to strength in both financial terms and passenger carryings. Last year we surpassed the £110 million sales mark and gained market share across all key trading areas, including the UAE, Indian Ocean, Thailand and the Caribbean, resulting in over 500,000 bed/nights. We continue to go from strength-to-strength with a new cruise brand plus new destination openings in the year.

“The knowledge within our business is impressive and has driven our results this year. The work that we put in during the pandemic has become the platform for our growth, which together with a strong balance sheet and a strengthened senior management team, gives us a firm belief that we can and will become one of the most progressive travel groups in the UK.” Andrew Botterill, Executive Chairman of Travcorp Holdings Ltd

We believe that keeping our team happy contributes to our business success.

Our Culture:

Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.

We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

Purpose of the Role

We are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom. This role is largely focused towards land customer service queries.

Key Responsibilities
  • Manage and resolve customer queries, primarily land queries.
  • Prioritize and action E-mails effectively.
  • Chase relevant suppliers for documentation/confirmation.
  • Check and update documentation for specialist bookings.
  • Effectively manage and resolve escalated issues.
  • Fulfill any critical support as directed by the Manager.
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Investigate booking anomalies and irregularities.
  • Ensure telephone enquiries are dealt with in a helpful and precise manner, ascertaining requirements.
The Person: Essential Knowledge, Skills and Abilities:
  • Excellent telephone manner
  • Skilful with Microsoft Office (Word / Excel)
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise, and manage own workload efficiently to tight deadlines
  • Manage a diverse range of duties at one time
  • Experience in dealing with conflict resolution
Personal Qualities:
  • Great attention to detail and accuracy
  • A flexible and adaptable approach to work
  • Excellent team player with the ability to work independently
Qualifications:
  • GCSE English and Maths: Level 4 or above (or equivalent)

This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate.

Core Benefits*
  • Company Pension Scheme
  • 22 days holiday rising 1 day per year (up to 25)#J-18808-Ljbffr