Soft Service Coordinator

3 weeks ago

Birmingham, United Kingdom Moston Consultants Full time

We are seeking a qualified and experienced Soft Service Coordinator to lead our Front of House Services, including reception, mail, and cleaning teams, to deliver a premium experience to all guests and clients. The Soft Service Coordinator must demonstrate a commitment to providing a 5-star customer experience. Responsibilities include managing Front of House Services, ensuring coordination with other service providers, and maintaining standardized processes and procedures. This role requires professional support, advice, and local knowledge provision to staff, building users, and visitors. The Soft Service Coordinator will report to the Soft Service Manager, ensuring consistent service delivery and prompt resolution of issues across soft services.

Main Role:

- Lead Front of House teams, fostering a culture of high-quality service
- Collaborate with the Soft Service Manager to address client requests centrally
- Act as the key liaison with customers regarding standard processes for visitor management, cleaning, and mail services
- Liaise with client personnel and end users to ensure high-standard service delivery
- Oversee visitor pass production processes alongside security partners
- Manage the cleaning team, including recruitment, selection, and development
- Ensure routine and reactive cleaning is delivered effectively
- Manage the Keytree booking system for Front of House
- Ensure seamless operation of conference meeting rooms and catering coordination
- Coordinate management information as required by the Soft Service Manager
- Continuously review Front of House service delivery strategically
- Ensure staff are trained to work safely, efficiently, and to standard

Primary Responsibilities:

- Maintain a clear, presentable, and safe office floor
- Take ownership of issues and coordinate service suppliers
- Maintain building standards and communication
- Ensure efficient and correct use of meeting room management
- Support occupancy management and client mapping of floors
- Familiarity with relevant buildings' emergency evacuation procedures
- Undertake building tours to ensure best practice and report faults promptly
- Assist the Commercial Team in developing additional works and variations
- Periodically review service delivery for improvement and cost savings
- Lead Front of House and Cleaning Supervisors in monitoring performance and standards
- Maintain a close working relationship with relevant Building and Security Management teams
- Investigate and respond to visitor and building user complaints immediately
- Delegate tasks to encourage development and create ownership
- Coach individuals in the team to build a high-performing team
- Hold monthly team meetings and regular briefings

**Experience**:
Applicants should demonstrate at least 2 years in a senior supervisory role and relevant experience in large-scale commercial Soft Service Operations. Strong operational experience, commercial awareness, and team management skills are essential for maintaining a safe and compliant working environment

Essential Skills:

- Previous experience in Soft Services or Operations with knowledge of real estate
- Excellent supervisory and organisational skills
- Hands-on and proactive approach
- Good oral and written communication skills
- Strong interpersonal and influencing skills
- Ability to lead teams effectively
- Competency in statutory/H&S compliance
- IT literacy
- Structured and methodical problem-solving skills
- Health & Safety trained (minimum requirement: IOSH managing safety & BICS trained)

Desirable:

- Knowledge of Building services advantageous
- Previous experience in a diverse soft service delivery team

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1782083

  • Soft Service Coordinator

    2 months ago

    Birmingham, United Kingdom Mitie Full time

    **Job Overview**: We are looking for a qualified and experienced Soft Service Coordinator to lead our (Front of House Services) reception, mail and cleaning teams, providing a high-quality experience to all guests and clients in the GPA Head Office building in Birmingham. As the Soft Service Coordinator, you will be able to demonstrate a passion for...

  • Soft Service Coordinator

    16 hours ago

    Birmingham, United Kingdom Mitie Full time

    **Job Overview**: We are looking for a qualified and experienced Soft Service Coordinator to lead our (Front of House Services) reception, mail and cleaning teams, providing a high-quality experience to all guests and clients in the GPA Head Office building in Birmingham. As the Soft Service Coordinator, you will be able to demonstrate a passion for...

  • Apprentice: Soft Services Coordinator

    1 week ago

    Birmingham, United Kingdom Premier Support Services Full time

    **We are looking to recruit an apprentice as a soft services coordinator, you will be required to be in the office for Monday to Friday, from 09:00 am - 05:00 pm with a 30 minute break.** **Pay Rate: £14,000 p/a** **Core Duties** - Booking in planned washroom services and window cleaning for clients - DBS Certification and uploading onto Timegate - Indeed...

  • Soft Services Manager

    2 months ago

    Birmingham, United Kingdom OCS Group UK Ltd Full time

    We have a vacancy for a Soft Services Manager who will manage the cleaning, waste, furniture, cloakrooms and mobility operation of the contract, ensuring high quality and professional services are delivered within budget and in compliance with Health andSafety legislation, contract specification and Company policies. You'll also manage the recruitment,...

  • Estate Soft Fm

    6 days ago

    Birmingham, Birmingham, United Kingdom CRFCA Full time

    As Estate Soft FM & Business Support Officer you are the focal point of contact for all CRFCA, Defense Infrastructure Organisation and single Services queries relating to the requirement for 'Soft FM' support to the Reserve and Cadets on the Volunteer Estate. You you will assist in the development of policy for 'Soft FM' facilities management across the...

  • Soft Facilities Monitoring Officer

    2 weeks ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    **POSTS & HOURS**: - Apprentice Facilities Monitoring Officer Level 2 **Based at**: Various/ Based at Venture House **Permanent post**: 37.5h **Salary**: £19101 Apprentice Salary We are looking for an organized, self-motivated, pro-active, problem solving individual who takes pride in their work. Someone who has practical audit experience in a customer...

  • Estate Soft Fm

    3 weeks ago

    Birmingham, United Kingdom CRFCA Full time

    As Estate Soft FM & Business Support Officer you are the focal point of contact for all CRFCA, Defense Infrastructure Organisation and single Services queries relating to the requirement for ‘Soft FM’ support to the Reserve and Cadets on the Volunteer Estate. You you will assist in the development of policy for ‘Soft FM’ facilities management across...

  • Soft Services Waste Auditor

    6 days ago

    Birmingham, United Kingdom Community Health Partnerships Full time

    CHP is the Head Tenant of 305 community health centres across England, ranging from small Primary Care centres housing one or two GP practices to large community hospitals, which bring together a diverse range of community and primary healthcare services, alongside related local authority, and voluntary sector service provisions. The vision of these sites is...

  • Soft Facilities Monitoring Officer

    2 months ago

    Birmingham, United Kingdom Summerhill Services LTD Full time

    **POSTS & HOURS**: - ** Soft Facilities Monitoring Officer Based at: Hybrid/ Based at Venture House Permanent post: 37.5h **Salary**: £34717.18-£41805.64 Post holder will lead the monitoring and audit of all Soft (Domestic & Catering) FM performance aspects for one of the Trusts PFI contracts. You will be a core member of the monitoring team and...

  • Estate Soft Facilities Management

    6 days ago

    Birmingham, Birmingham, United Kingdom Council Reserve Forces & Cadets Association Full time

    As Estate Soft FM & Business Support Officer you are the focal point of contact for all CRFCA, Defence Infrastructure Organisation and single Services queries relating to the requirement for 'Soft FM' support to the Reserve and Cadets on the Volunteer Estate. With the Deputy Director Volunteer Estate you will assist in the development of policy for 'Soft FM'...

  • Estate Soft Facilities Management

    1 week ago

    Birmingham, United Kingdom Council Reserve Forces & Cadets Association Full time

    As Estate Soft FM & Business Support Officer you are the focal point of contact for all CRFCA, Defence Infrastructure Organisation and single Services queries relating to the requirement for ‘Soft FM’ support to the Reserve and Cadets on the Volunteer Estate. With the Deputy Director Volunteer Estate you will assist in the development of policy for...

  • Head of Soft Facilities Management

    2 months ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is a 12 month fixed term role which may be considered as contract or secondment. Sandwell and West Birmingham NHS trust is on a journey to build and commission a brand new hospital. Midland Metropolitan University Hospital will provide clinical teams with modern purpose-built facilities and be our single-site acute hospital. It will see the...

  • Head of Soft Facilities Management

    3 weeks ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is a 12 month fixed term role which may be considered as contract or secondment. Sandwell and West Birmingham NHS trust is on a journey to build and commission a brand new hospital. Midland Metropolitan University Hospital will provide clinical teams with modern purpose-built facilities and be our single-site acute hospital. It will see the...

  • Facilities Coordinator

    4 weeks ago

    Birmingham, United Kingdom Page Personnel Property & Construction Full time

    As the Facilities Coordinator, you will be working directly along side the Facilities Manager to provide the delivery of services and processes supporting the core business and to provide the most suitable working environment for employees. **Client Details** Our client is based in the public sector and is based in the heart of...

  • Soft Furnishings Customer Advisor

    3 weeks ago

    Birmingham, United Kingdom Andrew Henry Interiors Full time

    Thread and Dandy make beautiful window treatments and cushions for both Trade and Residential customers. An exciting opportunity now exists for an experienced Customer Service advisor to join our team. Based at our Kings Norton workroom, we are looking for a friendly and professional individual who wants to make a difference to our customers Thread and...

  • Business Development Manager

    3 days ago

    Birmingham, United Kingdom THC Recruitment Full time

    Role: Business Development Manager (Soft Assets) Location: Nationwide Field Based Salary: £40/70k including car allowance plus uncapped commission Our client is well established Brokerage who has an exciting opportunity for a motivated and ambitious Broker Manager to join their sales team. Successful applicants will have experience of working in the soft...

  • Sales Support Coordinator

    1 week ago

    Birmingham, United Kingdom Mainline Instruments Full time

    **About us** Mainline Instruments is a small business in Birmingham. With a commitment to excellence and innovation, we provide cutting-edge solutions to ophthalmic healthcare professionals nationwide. Our team is dedicated to supporting eye care by offering the best in diagnostic technology and customer service. **Job Title**: Sales Support...

  • Surgical Sales Coordinator

    1 week ago

    Birmingham, United Kingdom UKSKIN Full time

    **SURGICAL SALES COORDINATOR - COSMETIC SURGERY - BIRMINGHAM** Are you looking for a new challenge with high earning potential? £27,500 Base Salary + **Potential To Earn Up To £50,000 OTE** We, **UKSKIN**, are recruiting for a Surgical Sales Coordinator to join our Birmingham Clinic. At UKSKIN we specialise in Private Cosmetic Surgery, partnering with...

  • Service Coordinator

    7 days ago

    Birmingham, Birmingham, United Kingdom Ishida Europe Limited Full time

    UK Service CoordinatorIshida Europe is a World leader in the design, manufacture and installation of complete weighing and packing line solutions. We currently have an exciting opportunity for a UK Service Coordinatorto join the Aftersales team in Woodgate, Birmingham.Main Purpose of the roleTo provide first line response to Ishida Aftersales customer's,...

  • Service Coordinator

    7 days ago

    Birmingham, Birmingham, United Kingdom Pontem Group Ltd Full time

    The companyA multi-award-winning manufacturer of consumable goods who have been operating for over 60 years and supplying bespoke equipment internationally across 70 countries. The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK. On the back of its success and...