Soft Facilities Management Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Venn Group Full time
Job Title: Soft Facilities Monitoring Officer

We are seeking a skilled Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management (FM) services in the West Midlands.

This is a 12-month fixed-term contract opportunity to lead audits, manage KPIs, and ensure adherence to national standards and improvement of service delivery.

Key Responsibilities:

  • Lead and manage PLACE assessments and audits of Soft FM services, including cleaning, catering, pest control, and security, for the Trust's PFI contract.
  • Coordinate and monitor service quality, ensuring compliance with national standards and improvement of service delivery.
  • Manage KPI systems, performance metrics, and address escalated queries related to the PFI agreement.
  • Ensure organisation-wide adherence to cleanliness and food safety standards.
  • Create reports and action plans to enhance service quality, liaising with internal and external stakeholders.

Requirements:

  • Degree or equivalent in Facilities Management (HNC Level or higher).
  • Experience in Soft FM services within a healthcare environment.
  • Proven ability to manage service contracts, audits, and performance evaluations.
  • Strong communication, leadership, and problem-solving skills.
  • Knowledge of regulatory requirements and infection prevention control.


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