Soft Facilities Management Specialist
3 weeks ago
We are seeking a skilled Soft Facilities Monitoring Officer to oversee the quality and compliance of Soft Facilities Management (FM) services in the West Midlands.
This is a 12-month fixed-term contract opportunity to lead audits, manage KPIs, and ensure adherence to national standards and improvement of service delivery.
Key Responsibilities:
- Lead and manage PLACE assessments and audits of Soft FM services, including cleaning, catering, pest control, and security, for the Trust's PFI contract.
- Coordinate and monitor service quality, ensuring compliance with national standards and improvement of service delivery.
- Manage KPI systems, performance metrics, and address escalated queries related to the PFI agreement.
- Ensure organisation-wide adherence to cleanliness and food safety standards.
- Create reports and action plans to enhance service quality, liaising with internal and external stakeholders.
Requirements:
- Degree or equivalent in Facilities Management (HNC Level or higher).
- Experience in Soft FM services within a healthcare environment.
- Proven ability to manage service contracts, audits, and performance evaluations.
- Strong communication, leadership, and problem-solving skills.
- Knowledge of regulatory requirements and infection prevention control.
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