Administrator/customer Service
4 days ago
Trinity Business Support are currently working with an ever growing Spennymoor business who are currently looking for and Administrator who would progress on to Administrator/Customer Service. This role is 12 weeks temp with the agency with potential to go permanent with the client.
Our client is looking for someone who is ambitious, confident and would like to grow with the company.
**Main Duties**:
- Assist with completion of daily documentation and provide detailed information to update our systems.
- Complete Customer set ups and update fixed schedules.
- Maintain 100% accuracy on data entry on various systems.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation. Co-Ordinate deliveries to customer sites.
- Deal with any customer, employee and/or vendor concerns or complaints. Make sure these are documented and any serious issues report to the customer service team. Make sure Customer needs and inquiries are resolved by reporting and analysing activity using the CRM system.
- Work closely with the customer service team for transaction processing, status updates and investigations.
- Generate reports as required. Review and interpret files, records, and other documents to obtain information to respond to requests.
- Deliver quality facility service through timely and accurate processing to billing.
- Strong verbal and written communication skills
- Excellent organizational skill and can adapt to change quickly.
- At least 2 years’ experience of administration and customer service.
- Advanced Knowledge of Microsoft packages and administrative process and procedures
- Positive can-do attitude.
- Transport experience is advantageous.
**Pay/Hours/Benefits**:
£21, 000 per year increasing to £23,000 if successfully made permanent after a probationary period.
Monday - Friday 08:00 - 16:00
Annual Bonus Scheme
Private dental and medical Insurance
Referral program
Store discount
**Job Type**: Temp to perm
**Salary**: From £21,000.00 per year
**Benefits**:
- Cycle to work scheme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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