Customer Service Advisor

6 days ago


Spennymoor, United Kingdom Reed Business Support Full time

REED Business Support are recruiting for a Customer Service Advisor to start ASAP for a fantastic business based in the DL area code, **you must have a driving license to be able to get to the office.**

**Main Responsibilities**:

- Demonstrate a commitment to customer care and a determination to provide a high-quality service and a brilliant customer experience across all channels
- Become an ambassador of the company’s online customer portal (app), trouble-shooting and offering solutions to help tenants self-serve online
- Develop an in-depth knowledge of how the business operates and the functions of each team
- Act as an advocate of the customer and digital services and wherever possible achieve first contact resolution and effectively communicate the diagnosis to company partners
- Maintain an up to date and comprehensive knowledge of the services provided by the business to ensure that customers are supplied with relevant information in an efficient and effective manner
- Undertake administrative tasks as and when required in other areas



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