Customer Support Engineer

2 weeks ago


London, United Kingdom Jenrick Commercial Full time

**Customer Support Engineer - Field Based**:

- **£50 - £60 per hour PAYE - Inside IR35**:

- **Temporary contract until 30th June 2023**:

- **Remote based with some travel to Customer Sites**

Working for one of the biggest names in Technology we are looking for an experienced Customer Engineer to travel to customer sites and provide expertise and support with a specific emphasis on Active Directory and Azure Identity Management.

You MUST have a valid SC Clearance with at least 6 months until the expiry to be considered for this role.

You MUST have deep/SME experience of Azure Active Directory and Azure Identity Management

Experience of designing and implementing Azure AD from scratch

**Key responsibilities**
- A key technical resource for the customer
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
- Join a highly motivated team of leading industry experts
- Preview new technology before others in the industry and learn how to make the best of it
- Visit customers to train them and share industry and development expertise
- Be part of a thriving developer community that's constantly looking for ways to improve our customers' experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Analyze problems
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
- Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships and gain trust.
- Engineers must also possess strong technical writing, presentation, and training skills

**Product & Functional Skills**

**Technical Skills**

Which Solution Area:

- Broad knowledge of on-premises Microsoft products with deep understanding of (at least) one of the following:

- (Azure) Identity Management
- Active Directory
- Windows Server
- Virtualization
- Networking
- Technical experience with hybrid infrastructures, architecture designs, and technology management.
- 5+ years' experience in systems development, network operations, software support, IT consulting
- Self-reliant and strong team player
- Working in a fast-paced environment where technology and customers' requirements can change regularly
- Understanding of Microsoft's Modern IT Architecture and Strategy
- PowerShell\Scripting experience

**Identity related requirements**:

- Experience in designing and implementing Active Directory (and Azure Active Directory)
- Windows Server related requirements:

- Experience with virtualization (Hyper-V) platforms
- Networking (virtualization)
- PKI
- Failover Clustering
- RDS\WVD
- Azure, knowledge of:

- IaaS platform
- Infrastructure as Code
- Governance
- Azure Active Directory / Identity Management

**Specific skills**:

- Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments
- Proven track record of building relationships with senior IT and business decision makers.
- Exceptional verbal and written communication skills.
- Ability to explain complex topics in ways that can be understood by technical and business decision makers.
- Fluency in English is essential
- Willingness to travel


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