Customer Support Engineer DBA

4 weeks ago

London, United Kingdom Aria Systems Full time

Title: Customer Support Engineer / Application DBA
Department: Customer Success
Area: Customer Support
Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. The Customer Success team at Aria is responsible for building outstanding relationships with our customers to maximize and sustain their Aria adoption and return on investment (ROI), leading to high customer satisfaction, renewal and referenceablity.
Reporting to the Customer Support Manager, you are responsible for functional, technical and application support of the Aria Billing Cloud platform and the associated third-party integrations. You are involved in the complete customer lifecycle, working closely with Implementation Service Managers, Customer Success Managers and Sales Engineers to provide technical and functional support for prospects and implementing clients, and providing high quality, comprehensive service to the production client base.
You also work closely with the Engineering Team and participate in sprint reviews, documentation reviews, program management planning and enhancement request delivery.
The position requires strong communication skills, both verbal and written, excellent customer service skills, demonstrated problem solving skills with the ability to research , respond, and resolve customer issues/inquiries of moderate complexity, the ability to translate customer functional requests into system requirements and/or enhancement requests, familiarity with Agile Development and software release processes including code management basics and migration processes, familiarity with relational databases, knowledge of API processing, inputs, outputs and construction and experience with SQL queries and scripts. Experience with XML, Java Script and HTML, and Software as a Service (SaaS) applications is desired but not required
Research Level 1, 2 and 3 support issues via Aria UI and Database
Provide first-level support for customer issues via phone calls, email, or ticketing system(s)
Provide high quality customer service in a professional, service-oriented manner using skills in active listening and problem solving
Track all issues in a standard tracking system such as Microsoft Dynamics
Document server-side issues using ticketing software such as Jira
Create and manage accurate tickets based on customer requests and data
Distinguish between server-side and client-side issues, assist clients to resolve client-side problems and document server-side issues using ticketing software
3 - 5 years experience as is a customer support role
~ Knowledge of SQL
~ Proven customer service, communication and interpersonal skills
~ Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. In return Aria offers competitive salaries and benefits, attractive stock options, and a flexible, informal work environment.
Apply for this position directly on our website at
Please, no phone calls.

  • Oracle DBA

    5 hours ago

    London, United Kingdom Undisclosed Company Full time

    Role: Oracle DBA (AWS)Location: Remote - occasional travel to LondonDuration: 6 monthsDay rate: £460 per day inside IR35 Minimum 5 years UK residency required Role description:The Cloud Systems Engineer / DBA (Oracle and Postgres) role is essential for managing and executing the migration of Oracle databases to the cloud to AWS environment. This position...

  • Lead SQL DBA

    1 week ago

    London, Greater London, United Kingdom JR United Kingdom Full time

    Lead SQL DBA Banking £100KOur client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions.Based in central London with flexible, hybrid, working, they're looking for a Senior / Principle-level SQL Server DBA / Engineer to join them.You'll have the chance to work in a...

  • Oracle Apps DBA

    4 weeks ago

    London, United Kingdom Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Senior SQL DBA

    4 weeks ago

    London, United Kingdom Oliver Bernard Full time

    Senior SQL DBA - Banking - £110K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll have the chance to...

  • Lead / Senior SQL DBA

    4 weeks ago

    London, United Kingdom Oliver Bernard Full time

    Lead SQL DBA - Banking - £100K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll have the chance to...

  • Senior SQL DBA

    4 weeks ago

    London, United Kingdom Oliver Bernard Full time

    Senior SQL DBA - Banking - £110K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll have the chance to...

  • Senior SQL DBA

    6 days ago

    London, United Kingdom Oliver Bernard Full time

    Principle SQL DBA - Banking - £120K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll have the chance to...

  • Senior SQL DBA

    1 week ago

    London, United Kingdom Oliver Bernard Full time

    Principle SQL DBA - Banking - £120K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll have the chance...

  • Customer Support Engineer

    4 weeks ago

    London, United Kingdom Aria Systems Full time

    Title: Customer Support Engineer / Application DBA Department: Customer Success Area: Customer Support Location: EU About Aria Systems: Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and...

  • Senior SQL DBA

    9 hours ago

    London, United Kingdom Oliver Bernard Full time

    Job Description Senior SQL DBA - Banking - £110K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll...

  • Senior SQL DBA

    9 hours ago

    London, United Kingdom Oliver Bernard Full time

    Job Description Principle SQL DBA - Banking - £120K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. ...

  • Lead / Senior SQL DBA

    7 hours ago

    London, United Kingdom Oliver Bernard Full time

    Job Description Lead SQL DBA - Banking - £100K Our client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them. You’ll...

  • Senior SQL DBA

    4 weeks ago

    London, United Kingdom Oliver Bernard Full time

    Senior SQL Server DBA - FinTech - £100K+ Our client is a leading FinTech, building the next generation of credit products, banking apps and payments platforms. Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA to join them. You’ll be the sole DBA and have the chance to own the...

  • Senior SQL DBA

    2 weeks ago

    London, United Kingdom Oliver Bernard Full time

    Principal SQL Server DBA - £100k+ - FinTech Our client is a leading FinTech, building the next generation of credit products, finance apps and payments platforms. In central London with flexible, hybrid, working, they’re looking for a Senior and Lead-level SQL Server DBA with good AWS experience. You’ll work across defining database best...

  • Senior SQL DBA

    8 hours ago

    London, United Kingdom Oliver Bernard Full time

    Job Description Principal SQL Server DBA - £100k+ - FinTech Our client is a leading FinTech, building the next generation of credit products, finance apps and payments platforms. In central London with flexible, hybrid, working, they’re looking for a Senior and Lead-level SQL Server DBA with good AWS experience. You’ll work across defining...

  • Lead SQL DBA

    2 weeks ago

    london, United Kingdom JR United Kingdom Remote Work Freelance Full time

    Lead SQL DBA - Banking - £100KOur client is a leading FinTech and Challenger Bank, building the next generation of credit products, banking apps and money transfer solutions.Based in central London with flexible, hybrid, working, they’re looking for a Senior / Principle-level SQL Server DBA / Engineer to join them.You’ll have the chance to work in a...

  • Senior Oracle DBA

    4 weeks ago

    London, United Kingdom Risesi Limited Full time

    Focused on Oracle Cloud services and personnel. We'd love to hear from you, where ever you may be Are you an experienced Oracle Database Administrator (DBA)? RiseSI are a wholly Oracle focused applications, services and database provider Headquartered in London, United Kingdom. Our team of Oracle Consultants are leaders in their chosen field and...

  • Junior Dba

    4 weeks ago

    London, United Kingdom Proactive Appointments Full time

    **Junior DBA** Hybrid working **Role responsibilities**: - Work on SQL Server Installations, Configuration, Upgrades, Migrations and Patching - Work on Backups & Restores - Be responsible for Installing, Configuring and Supporting HA/DR Environments and replication (SQL Always On, AWS HA/DR, AWS DMS or similar.) - Work on Performance Investigation and...

  • Senior Oracle Dba

    7 days ago

    London, United Kingdom Experis LTD Full time

    **Role**:Senior Oracle DBA **Location**: Remote **Duration**:9 Months **Role responsibilities**: - Experience in design & deployment of databases (Autonomous DB, User-Managed (VM DB, BM DB, Exadata on Cloud, Exadata Cloud at Customer) & Database on Compute) - Ability to manage the provisioning of database on Cloud and how to connect to it. - Strong...

  • Lead DBA

    1 week ago

    London, United Kingdom Oliver Bernard Full time

    Lead DBA - FinTech - £120KThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Our client is a leading FinTech, building the next generation of credit products, finance apps and payments platforms.In central London with flexible, hybrid, working, they’re looking for a Senior and...