Support Engineer

2 months ago

London, United Kingdom ABL Recruitment Full time

Role: Support Engineer

Expected duration: 9 months (May extend)

Start: ASAP

Office Location: Central London

Pay rate: £165.00 - £200.00

Our client is a global technology leader. They are looking for a support engineer to support their robotics team.

**Responsibilities**:

- Drive Collaboration with Support, Software, Hardware, and System Engineering teams to resolve complex issues escalated from internal technical support groups.
- Proactively detects and resolves issues through the use of monitoring systems and alerts.
- Drive Support requirements during development of new products and technology.
- Develop training documentation and provide mentoring to new Engineers.
- Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
- Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
**Basic Qualifications**
- Bachelor's degree in Engineering, Computer Science or related technical field and 2+ years experience delivering direct customer support or Master's degree in Engineering, Computer Science or related technical field
- Technical problem-solving and analytical skills
- Proven ability to prioritise and manage multiple high-priority tasks simultaneously
- Ability to lead complex technical discussions with a variety of groups, including Software and Systems Engineering, Operations, and Senior Management
- Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
- Knowledge and/or working experience with Linux (RHEL, Ubuntu)
- Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures
**Preferred Qualifications**
- Knowledge and/or working experience with networking and Product IT
- Familiarity with AWS or other cloud technologies
- Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++), Networking Technologies (TCP/IP, DNS)

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