Customer Support Engineer

4 weeks ago


London, United Kingdom Vortexa ltd. Full time

The Role:

Vortexa is looking for a Customer Support Engineer for our growing Support team. 

You will be a passionate customer advocate and eager to deliver continuous value through support services. You will be an autonomous individual contributor, but collaborative in approach, working with multiple internal and external stakeholders outside of CS and therefore getting an insider view into multiple aspects of our business: Vortexa customers, sales and revenue operations, industry analysts, R&D teams and others. 

Your most important contribution will be to facilitate answering customer questions, see customer tickets through to closure, through reporting bugs, logging product requests, analysing tickets to find common issues, escalating cases in an appropriate way and creating a knowledge base both for external and internal consumption. 

This role is critical for the success and growth of Vortexa as we continue to develop our products and services. In 2024 and beyond we will focus on scaling the Vortexa support team and streamlining the support process.

At Vortexa we set focused goals, encourage ideas and strive to innovate in everything we do. After all, the decisions we make today are set to impact one of the world’s biggest industries tomorrow.

Key responsibilities:

  • Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
  • Maintain strong relationships with our customers for the delivery of technical support
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
  • Work across multi-cultural and geographically distributed teams
  • Analyse support tickets for trends and implement proactive measures as needed
  • Assist with triage process to R&D
  • Build and maintain self-serve support platform

Our ideal candidate will have:

  • Above all a customer oriented focus and passion for delivering prompt and quality support services
  • Experienced in providing first-line support in SaaS business
  • Familiar with ticketing systems - you will drive service desk success. Familiar with Jira Service Management is a bonus.
  • Experience in support of API-based and Web-based software applications
  • Basic/Intermediate experience in Python 
  • A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
  • A team of motivated characters and top minds striving to be the best at what we do at all times
  • Constantly learning and exploring new tools and technologies
  • Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
  • Motivated by being collaborative, working and achieving together
  • A flexible working policy- accommodating both remote & home working, with regular staff events
  • Private Health Insurance offered via Vitality to help you look after your physical health
  • Global Volunteering Policy to help you ‘do good’ and feel better
#J-18808-Ljbffr

  • London, United Kingdom The Engineer Full time

    Junior Electronics Development Engineer The starting salary is £43,227 rising to £48,456, which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. ...

  • Electrical Engineer

    4 weeks ago


    Bromley, Greater London, United Kingdom The Engineer Full time

    Job Title: Electrical Engineer Location: Bromley-by-Bow, London Salary: £40,000 to £45,000 per annum DOE Job Type: Permanent, Full time Working Hours: 08:30 am to 17.00 pm, Monday to Friday About Us: Augustus Martin has been closely aligned with many of the UK's leading retailers, brands and out-of-home businesses for over 50 years. With a...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services...


  • London, United Kingdom Aria Systems Full time

    Title: Customer Support Engineer / Application DBA Department: Customer Success Area: Customer Support Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions. We are looking for talented,...


  • London, United Kingdom Vortexa Full time

    The Role:Vortexa is looking for a Customer Support Engineer for our growing Support team. You will be a passionate customer advocate and eager to deliver continuous value through support services. You will be an autonomous individual contributor, but collaborative in approach, working with multiple internal and external stakeholders outside of CS and...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services extend...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Sector £70 to £115,000 PA + Quality Benefits Our client is a world leader in the energy, chemicals, and petroleum insurance sector, providing risk engineering services across the globe, for clients in all hazardous segments, from oil & gas exploration and production, through mid-stream, refining to downstream petrochemicals. The business is...


  • London, United Kingdom The Engineer Full time

    Job Title:  International Project Manager (Renewables) Location: London, EC2V 8EY Salary: Competitive Job Type: Full Time, Permanent About Us: Are you passionate about renewable energy and eager to kickstart your career in the industry? Join Soventix, a leading renewables and engineering specialist, as we expand our London team. The Role: As an...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance sector Our client is a world leader in international Insurance provision to the high risk /high hazard sectors including energy, chemicals, and marine, mass transport and power. The business, represented in over 50 countries globally, has a thriving and long-established office in London from where it supports EMEA. Carrying out risk assessments,...


  • London, United Kingdom Fastly Full time

    What You'll Do : Answer customer support tickets about TLS, DNS and related technologies Be a pro-active source of information regarding Fastly’s TLS platform Engage in the operational tasks needed to keep Fastly’s TLS infrastructure running optimally. Regularly communicate with engineering and product team leads, and serve as a source of...


  • London, United Kingdom Sharp Business Systems France Full time

    Job Title: Customer Support Engineer - Level Two - Hertfordshire and East London We are looking to recruit a Customer Support Engineer in the Hertfordshire and East London, to service customers in the following postcodes: AL, E14, E15, E16, EN As a Customer Support Engineer , you will be the face of Sharp Business Systems attending customer sites,...


  • South West London, United Kingdom Rise Technical Recruitment Limited Full time

    Customer Support Executive (Engineering Industry)£26,000 + Excellent Training + Career ProgressionOffice Based, Commutable from Bristol, Avonmouth, Filton, Patchway, Portishead and surrounding areasAre you comfortable with speaking to customers on a day to day basis looking to be heavily invested in whilst working for an Engineering company where you will...


  • London, United Kingdom Aria Systems Full time

    Position Summary Reporting to the Customer Support Manager, you are responsible for functional, technical and application support of the Aria Billing Cloud platform and the associated third-party integrations. Servicing our clients, business partners, and internal staff, you are responsible for researching and resolving application related issues,...


  • London, United Kingdom Cloud Decisions Full time

    Onsite Service Desk Engineer – Central London To 30k + Exceptional Benefits Package Want to work in a meaningful environment, surrounded by rich history and heritage? We’re after a superstar Onsite Service Desk Engineer that wants to sharpen their skills within a world-class and state-of-the-art medical facility… “Having worked for a number of...


  • London, United Kingdom Aria Systems Full time

    Title: Customer Support Engineer / Application DBA Department: Customer Success Area: Customer Support Location: EU About Aria Systems: Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and...

  • Customer Support Lead

    2 weeks ago


    London, United Kingdom Gravity Sketch Full time

    **About us**: Gravity Sketch is the category leader in solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3D ideas in the quickest and most intuitive way possible - whether they are globally distributed or in the same geography. The platform is changing the way companies like Adidas and Ford...

  • Support Engineer

    4 weeks ago


    London, United Kingdom ABL Recruitment Full time

    Role: Support Engineer Expected duration: 9 months (May extend) Start: ASAP Office Location: Central London Pay rate: £165.00 - £200.00 Our client is a global technology leader. They are looking for a support engineer to support their robotics team. **Responsibilities**: - Drive Collaboration with Support, Software, Hardware, and System Engineering...


  • London, United Kingdom Contentful Full time

    About the Opportunity Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Working directly with developers from our customers, our Customer Support Engineers help some of them with massive...


  • London, United Kingdom Obelisk Support Full time

    **About the role** Obelisk Support is the home of flexible legal work. To help us deliver exceptional customer experience to our consultants and clients, we're looking for someone who is interested in a career in the legal industry to join us as a Customer Care Associate. In this role you'll be responsible for booking meetings and interviews, helping our...

  • IT Support Engineer

    6 days ago


    London, United Kingdom Red King Resourcing Full time

    Onsite IT Support Engineer Our well established client is looking for a immediatley available IT Support Engineer on an initial 3 month contract with potential to extend. This role does fall inside IR35. Key skills Office 365 Exchange Windows Operating Systems Active Directory Strong Customer Service skills.DBS check is required. If you are...