Customer Service Coordinator

1 week ago

BurtonOnTrent, United Kingdom Clifford Stone Full time

**Customer Service Coordinator**

Burton on Trent

£24,000 - £25,000 (DOE)

09:00 - 17:00 (Monday to Friday)

PERMANENT OPPORTUNITY

**The Company**:
The company are an internationally recognised Polymer distribution company operating globally. Due to sustained growth, they now have an exciting opportunity for a Customer Service Coordinator to join their growing team on a permanent basis. This is a fantastic opportunity for someone to join a growing business on a permanent basis working at their modern Burton site.

**Benefits**:

- Pension up to 8% contribution
- Death in service scheme
- Monday to Friday opportunity
- Permanent opportunity
- Free onsite parking facilities
- 30 days holiday (inc bank holidays)
- Christmas shut down off paid
- Free tea and coffee facilities onsite
- Day shift, Monday to Friday
- Hybrid working

**Responsibilities**:

- Inputting purchase and sales orders onto the inhouse CRM system
- Raising all necessary documentation associated with this which includes requesting currency, checking customer credit and special requirements.
- Liaising with customers, suppliers, and sales team.
- Internal liaison with the logistics and accounts department to ensure that customer needs are met.
- Providing sales and administrative support to the Sales Team, involving efficient handling of top and confidential documents
- Communicating with the Sales Team for status of orders and aiding with the overall efficiency of the team
- Preparing monthly, weekly, or daily sales analysis and reports
- Internal stock control, to liaise with the warehouses and logistics/admin assistants to ensure that all stock levels are correct and accounted for.
- Preparation of end of month reports for submitting to management team.
- To process delivery requests for our customers throughout the UK and overseas ensuring that we meet the customer delivery requirements and comply with internal procedures.
- Receiving and checking documents and releasing materials in connection with imports and exports for the company.
- Liaising with warehouses, shipping lines and suppliers regarding all aspects of imports and exports.
- Liaising with senior sales team, preparation of quotes, costings, problem solving and assisting internal and external staff.
- Overseeing daily tasks performed by “internal team” in the process of the delivery requests for our customers throughout the UK and overseas ensuring that we meet the customer delivery requirements and comply with internal procedures.

**Technical Knowledge / Qualifications**:

- Must be proficient with MS office packages
- Ability to meet deadlines
- Previous experience within Stock Control is desirable
- Previous experience within Import and export is desirable
- Be able to communicate at various levels
- Ability to meet deadlines
- Flexible to work in non-business hours if occasionally required
- 2-3 years working within a similar role or environment is essential for this position

If you have not heard from us within 48 hours, then please assume you have been unsuccessful on this occasion.

This role is being advertised by Clifford Stone who are acting as an Employment Agency regarding this vacancy.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: One location

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