Customer Service Coordinator

4 weeks ago

BurtononTrent, United Kingdom Molson Coors Full time

For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.

 

With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life’s moments.

 

As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.

 

In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.

As a People First organisation, we’re happy to discuss flexible working options.

 

Your Purpose

 

We’re now looking to recruit a Customer Service Coordinator (SEC) to join our brilliant Logistics Team.

 

Your will be responsible for delivering a consistent level of service to MCBC Off Trade / Western Europe Customers. Execution of the Logistics Customer Relationship Strategy to deliver service in line with MCBC's First Choice for Customers and Consumers strategy

 

Key Responsibilities

 

  • Responsible for all Off Trade/Export Customer Service and order capture. Ensuring all customer distribution routes to market are efficiently planned to minimise cost to MCBC whilst still meeting customer needs.
  • Resolution of invoice queries raised to minimise MCBC's debt at risk.
  • Build external and internal customer relationships; take accountability for the weekly preparation and reporting of all service scores. Ownership of service updates to relevant internal and external stakeholders
  • Liaise with CCLs and Demand Planners in relation to abnormal demand requests.
  • Other duties as assigned i.e. weekend working required on a rotational basis.

     

    About You

     

    You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop and here at Molson Coors we can help you do this.

     

    • Great Customer Service skills with a focus on working in collaboration with others and build relationships
    • Great administration skills and ability to prioritize tasks and workload
    • Problem solving mindset

       

      Molson Coors Beverage Company: Building Careers

       

      Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

       

      This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.

       

      If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please make us aware of this – we want you to succeed and will be happy to support you.

       

      Job Posting Grade: 8 

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