Customer Service Coordinator

1 day ago


BurtonOnTrent, United Kingdom SOCOTEC UK Limited Full time

**Customer Service Coordinator**, 22k+, SOCOTEC, Bretby, Burton on Trent**

To support our ambitious growth plans, SOCOTEC has a great opportunity to join our Environmental Science department which specialises in the testing and analysis of soils, waters, leachates, effluents, medical devices and marine sediments from our accredited laboratories in Burton on Trent. Operating from state-of-the-art laboratories holding fully comprehensive ISO17025 and MCERTS accreditations, we are able to meet the standards that our clients require. We are passionate about providing a high quality, reliable and flexible service.

We’re looking for an Customer Service Coordinator to join our Environmental Science Division, who will:

- To provide an exceptional level of customer service from collection of samples to the provision of timely and accurate reports.
- Carry out administrative tasks, invoicing, booking collections, quoting, reporting and resolve any customer queries in a timely and effective manner.
- Establish, develop and grow relationships in a proactive manner with all external and internal customers
- Be aware of and conform to the Laboratory Quality system, specifically UKAS (ISO17025) and MCERTS requirements
- Project a professional, courteous image and support the business culture and codes of practice at all times

Here at SOCOTEC, we deliver excellence to our customers by recruiting and retaining the very best industry talent. To be successful in this role, you will be able to demonstrate:

- Good communication at all levels with good organisational skills
- Client focus and a drive for quality
- Good knowledge of Microsoft excel and word
- Excellent customer service skills

SOCOTEC is the UK's leading provider of testing, inspection and certification services. We offer an unrivalled range of technical expertise and services throughout the UK and worldwide. By joining us, you’ll be part of a 1,800+ strong team, where we will provide you with both the flexibility and a host of opportunities. We are committed to personal and professional development, and you will be supported and mentored at every step of your journey with us. You will join a large team of industry-leading, expert professionals and receive exposure to some of the best opportunities and challenges available.

As well as a competitive salary, we can offer you a wide range of benefits including, up to 25 days holiday with the opportunity to buy more. Where applicable we also offer an electric car scheme, employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes and enhanced company pension.
- Building a safer and more _sustainable world_ is the _core mission we set out to achieve at SOCOTEC_, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations._



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