Customer Service Coordinator

3 days ago


BurtononTrent, United Kingdom SOCOTEC UK Ltd Full time

SOCOTEC is the UK's leading provider of testing, inspection and compliance services, with comprehensive solutions in Environmental Science. Right now, we’re looking for a Customer Service Co-ordinator to join our Environmental Chemistry team. We recognisethat our people are the bedrock of our business - which is why we invest heavily in their development. Join us, and you can expect a clear route for progression, as well as first-class technical and professional training.

**Your challenge**

Our fast, accurate laboratory analysis service is attracting more clients than ever. As this part of our business grows, we need a bright Customer Service Co-ordinator to manage a number of customers. You’ll be part of a close Customer Service team thatworks directly with Sales and Technical staff at every stage of a project. Your task? To provide an exceptional level of customer service from collection of samples to the provision of timely and accurate reports. That means being on hand, right from the initialquote, through the testing of samples to the reporting of results. You’ll also be answering customer queries by liaising with technical experts. With the help of our dedicated team, you’ll learn how to make every project run without a hitch. What’s more, you’llhave the chance to build your skills by tackling new business.

Our customers are from a range of fields and come to us for a variety of services. If you want to excel in this role, it’s important that you’re ready to learn about what they do - and what we offer.

**Your profile**

If you’ve got the drive to excel, we’ll help you build a great career. First, you’ll need to show us that you’ve got the special blend of people and technical skills we’re looking for. You’ll need an aptitude for science (ideally a degree) plus knowledgeof chemistry, basic lab procedures and scientific terminology. At the same time, you’ll need to bring impressive customer service skills. Professional, positive, organised and IT-literate, you’ll be prepared to develop your talents and build your scientificknowledge.

If you’re the person we’re looking for, you can expect generous holidays, a company pension, high street shopping discounts and a promising future with SOCOTEC.

**About SOCOTEC**

With facilities in more than 40 countries and 1,700 employees, the SOCOTEC group delivers services to improve the performance of businesses and local authorities through risk management. We offer an unrivalled range of technical expertise and services througha nationwide network of UKAS accredited laboratories, consultancy services and field based operations. Through these facilities, we deliver seven million tests a year to over 5,000 clients.

Think you’ve got what it takes to add value to our success?
- Socotec is an equal opportunities employer._



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