Contact Centre Advisor

7 months ago


Harrow, United Kingdom ACT Credit Management Ltd Full time

We have an exciting opportunity for you to join our team

This is an office based role located just minutes from Harrow on the Hill station.

We are looking for enthusiastic, self-motivated and customer focused people to join our collections team on a full-time permanent basis.

Are you a good listener and someone who is self-motivated?

Are you used to handling high volume of calls?

Do you have the ability to relate to people from various backgrounds?

Experience within customer service is required but full training is provided. We pride ourselves on delivering an excellent training programme, where you will be given the tools you need to be successful in this role.

You will be the first point of contact for customers and by using your listening skills you will help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans that are both sustainable and affordable.

Key Responsibilities:

- Inbound & outbound calls - listening & questioning skills, empathy, building rapport
- Offering solutions to help customers’ financial situations
- Assessing a customer’s affordability
- Identifying & assisting vulnerable customers
- Taking payments and setting up affordable payment plans
- Updating customer accounts whilst speaking on the phone

What we offer:

- Salary £23,000 to start
- Performance Bonus (up to £250 paid monthly)
- “Bunk off Birthday” paid time off
- “Good Attendance Scheme” annual monetary reward for exemplary attendance
- Holiday entitlement increase with service
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Life Assurance protection
- Supportive environment
- Opportunities to win incentives
- Employee referral programme - Refer a friend / family and earn extra money
- Casual dress code

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Experience**:

- telephone based customer service: 2 years (required)
- dealing with volume telephone calls (50+ calls per day): 2 years (required)

Work Location: In person



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