![Pertemps Network Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
7 days ago
**Customer Service Advisor**:
- 46510447017 Applicants
**£14.50 Per Hour**
- Full Time**Temporary**
**Harrow, Greater London**
**Customer Service And Call Centre**
**Job Description**:
To proactively seek information that will provide accurate resolution to customer/resident queries at first point of contact by using relevant training materials provided or alternative sources i.e. the website or contacting the relevant departments /officers/team colleagues.- To update customer information accurately on computerised recording technology- To resolve customer issues and complaints effectively. Escalating complex issues to management as appropriate.- To work as part of a team and actively support colleagues in meeting targets or delivering specific work tasks to deadlines set.- To take secure debit/credit card payments for services received as required using Pay.net.- To refer customers onto other Access Harrow teams (e.g. council tax & Benefits, Adults, etc) who require other Council services.- To accurately capture comments, compliments and complaints, identifying the type of communication and matching it to the relevant service- To accurately log all customer contacts on to the relevant systems (8x8 CRM, MVM, Northgate, Civica etc)About you, the successful Customer Service Advisor will have:
- Must be able to search information systems and competently use taught knowledge to provide information, advice and guidance to resolve requests.- Must be able to advise on a range of options, suggest alternatives and/or improved solutions.- Must be able to communicate effectively at all levels actively listens and responds to the customer as appropriate: good written communication skills.- Must be able to demonstrate the capability to work within a team: committed team player but can also use their own initiative to resolve matters and task.-
**Pertemps**:
**Abidah Hamid** 02084 263880
Division 465**Pertemps Onsite Harrow**
- Harrow Council Hub
- Forward Drive
- Harrow
- Middlesex
- HA3 8NT
- 0208 426 3880
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