![STERIS](https://media.trabajo.org/img/noimg.jpg)
Customer Support Administrator
2 months ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
- Based in our Leicester office this is a full time role operating a hybrid working model, initially offered on a 12 month temp to perm basis._
Reporting to the Customer Support Manager responsible for supporting the entering sales orders for our customer base.. The Customer Support Administrator will help maintain a high level of customer service within the company and help support the team in daily administration duties.
**Duties**:
- Ensuring order processing is carried out in accordance with the OP.1 procedure
- Processing Customer Sales Orders onto the Oracle system.
- To liaise with customers regarding their orders if a query arises at the time of processing to advise them of any changes needed to process the order successfully
- To contact external shipping companies to arrange for collection of any palletised order’s by completing all necessary paperwork in time for collection
- To liaise with the Sales Support Team regarding any initial queries we have with a customer order
- Supporting the Sales Support Team with incoming calls and answering general enquiries
**Required Experience**:
- Ability to work under pressure
- Attention to detail
- Ability to work well towards deadlines and team objectives
- Demonstrate excellent organisational and administrative skills
- Strong written and verbal communication skills
- Able to motivate themselves as well as working well within a team environment
- Good working knowledge of Word & Excel
- Excellent interpersonal skills
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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