Administrator, Customer Service Support

7 months ago

Leicester, United Kingdom STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**HOW YOU WILL MAKE A DIFFERENCE**:
**Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.**

**About Us**:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you **GROW**, **LEARN** and **MAKE A DIFFERENCE**.

We are currently recruiting for a Customer Service Support Administrator vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class service to our customers.

This is 15 month Fixed-Term Contract

**What is involved**:
Log fault calls on Siebel with as much information as possible and provide the customer with a call reference number.

Schedule engineers’ diaries strategically based on location, availability and skillset.

Order parts for engineers on Siebel.

Schedule remedial work for repairs to machines.

Mentor new starters

Send customers quotes for works/parts required.

Ensure all engineers’ diaries are accurate and up to date.

Maintain a healthy rapport with FSE and assist them with their enquiries

Provide reports for customers - Job sheets, Optimize and all customer portals.

Assisting with FSE stock takes, collating accurate information and issuing to purchasing.

Maintaining the RMA log with FSE and customer returns.

Overseeing a ‘Hold for Parts’ report and liaising with FSE, Purchasing and DSV as to outstanding requirements and availability. Ensure the customer is kept up to date throughout.

Managing NHS portals to obtain approved access for FSE to attend site.

Housekeeping of Siebel database ensuring jobs are closed down correctly to ensure the accuracy of invoicing

Handling a ‘Depot Service’ to manage the return of customer equipment for repair. Providing the customer with DCR forms, logging accurately on RMA/Siebel database and following the return until dispatch back to customer whilst keeping the customer up to date throughout.

Updating the FSE/FVE Skills Matrix and distributing to the CST.

Work alongside Capital Sales department to schedule installations convenient for the customer

Liaise with UK-Clinicals where a customer query requires clinical assistance.

Arrange for the decommission of equipment and notify Contracts Administrator to action asset closure in Siebel.

Schedule decontamination of machines following testing of equipment.

**Required Experience**:
Concentration, accurate records, eye for detail, focused on the job, articulate.

Confidence in making quick decisions and using initiative.

Excellent telephone manner and skills.

Ability to build rapport with Customers and FSE.

Sociable and team player.

Relevant Company Experience: General administration duties.

Technical Skills: IT Skills in Windows based computing.

Computer skills: Microsoft Office, Oracle, Siebel, SharePoint, Calendar Management.

Other: good telephone manner, good communicator, highly organized.

**Equal Opportunities**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

  • Customer Services Administrator

    2 weeks ago

    Leicester, United Kingdom Interaction - Leicester Careers Full time

    Customer Services Administrator Full-Time – Temporary to Permanent Hours: Monday to Friday 8.30am to 5.00pm Basic Salary: £24,000.00 to £27,500.00 Per Annum Depending on Experience Location: Enderby Our very well-established client is looking for a highly dynamic and enthusiastic Customer Services Administrator to join their team as a Customer Services...

  • Customer Service Administrator

    2 days ago

    Leicester, United Kingdom Cherry Professional Limited Full time

    **Customer Service Administrator - Leicester - Temporary - £10.50 per hour** Cherry Professional are currently recruiting for a Customer Service Administrator who enjoys talking to customers over the telephone, amending orders and dealing with any disputes over deliveries.This is an exciting opportunity to join a busy, small...

  • Customer Service Administrator

    2 weeks ago

    Leicester, Leicester, United Kingdom CV-Library Full time

    Customer Service AdministratorWe are seeking an experienced Customer Service Administrator to join our team in Leicester, providing seamless communication and data management.The Role:Support with client administration tasks requires precision and care.Responding to customer inquiries via email and live chat demands professionalism and timely...

  • Customer Services Administrator

    2 weeks ago

    leicester, United Kingdom Interaction - Leicester Full time

    Customer Services Administrator Full-Time – Temporary to Permanent Hours: Monday to Friday 8.30am to 5.00pm Basic Salary: £24,000.00 to £27,500.00 Per Annum Depending on Experience Location: Enderby Our very well-established client is looking for a highly dynamic and enthusiastic Customer Services Administrator to join their team as a Customer...

  • Customer Service Administrator

    4 weeks ago

    Leicester, United Kingdom CV-Library Full time

    Customer Service Administrator Leicester £23,000 - £25,000 Full time, office based Our client is a national insurance organisation who has experienced phenomenal growth throughout 2024. Due to this growth, they are now looking to recruit an experienced Customer Service Administrator to join them on a full-time permanent basis. The...

  • Customer Service Administrator

    15 hours ago

    Leicester, United Kingdom People First Recruitment Solutions Limited Full time

    Love working in customer services BUT not in a call centre? Then read on! This is a fantastic opportunity for an experienced Customer Service Administrator to join our well established client based in LE19, South Leicestershire. **Working within their small but busy customer services team you will be responsible for**: - Responding to enquiries &...

  • Customer Services Administrator

    2 weeks ago

    Leicester, United Kingdom Interaction - Leicester Full time

    Customer Services AdministratorFull-Time – Temporary to PermanentHours: Monday to Friday 8.30am to 5.00pmBasic Salary: £24,000.00 to £27,500.00 Per Annum Depending on ExperienceLocation: Enderby Our very well-established client is looking for a highly dynamic and enthusiastic Customer Services Administrator to join their team as a Customer Services...

  • Customer Service Administrator

    14 hours ago

    Leicester, United Kingdom SF Recruitment Full time

    Job Title: Customer Service Administrator Contract: Full Time, Permanent Location: Leicestershire **Salary**: £22,000-£24,000 The Commercial Division at SF Recruitment are currently working with a very exciting and well-established international business, who are actively seeking a Customer Service Administrator to join their Leicester team on a full...

  • Customer Service Assistant

    7 months ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...

  • Customer Service Assistant

    7 months ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...

  • Customer Service Administrator

    4 weeks ago

    Leicester, Leicester, United Kingdom Simplify Group Full time

    Are you passionate about delivering exceptional customer service in a fast-paced environment? We're seeking a highly organized and detail-focused Candidate to join our residential conveyancing support centre as a full-time permanent role. The successful individual will be responsible for handling administration tasks, client communication, and providing...

  • Customer Service

    7 months ago

    Leicester, United Kingdom Midco Print & Packaging Full time

    An opportunity has arisen for an administrator to join our Customer Service/Sales team, in a family run business. We have over 52 years’ experience working with the NHS in print and packaging. We are specialist suppliers to major hospitals and laboratories throughout the UK & Ireland. As a company we believe it is very important to invest time to train and...

  • Customer Service Administrator

    2 days ago

    Leicester, United Kingdom Fortius Network Full time

    Customer Service Administrators needed to work from home for us. We NEED YOU! We are looking for lots of people to join our ever growing Customer Service Administrator function. Here's what you'll be doing and what you need to know: Working from home, via a laptop (that we supply) to speak with our corporate customers about all their queries to do with our...

  • Customer Service Administrator

    15 hours ago

    Leicester, United Kingdom HB Commercial Full time

    Leicester Permanent £21,000 - £23,000 per annum Hours: 40 hours per week. Monday to Friday 8.30am - 5.30pm Benefits: 28 days holiday (including bank holidays, auto enrolment pension, free onsite car parking) The Customer Service Administrator will join the existing customer service department of one of the UKs leading manufacturers within the construction...

  • Customer Service Administrator

    16 hours ago

    Leicester, United Kingdom Blue Arrow Full time

    Blue Arrow Derby is proud to be working in partnership with a leading legal and professional service client, who due to expansion are looking to recruit **Customer Service Administrators (Remortgages)** to join their team on a full-time permanent basis based at their office in Leicester. **About The Customer Service Administrator Role**: **Hours**: 37.5...

  • Customer Service Administrator

    6 months ago

    Leicester, United Kingdom Get Laid Beds Full time

    **Customer Service Administrator** **Salary £22,000, 28 days holiday, pension** Join the Bed Revolution! Customer Service Administrator Wanted at Get Laid Beds Are you tired of the same old job opportunities? Well, rest easy because Get Laid Beds is on the lookout for a Customer Service Administrator extraordinaire to join our growing team in Glen Parva!...

  • Customer Service Administrator

    3 days ago

    Leicester, United Kingdom Insignis Talent Full time

    Key Responsibilities: - Issuing customer quotes and providing pricing information to customers as needed - Inputting sales orders accurately and efficiently into the company database - Communicating with the sales team and customers to resolve any discrepancies or issues with orders or quotes - Following up with customers to ensure that they have received...

  • Customer Service Administrator

    7 months ago

    Leicester, United Kingdom Get Laid Beds Full time

    **Customer Service Administrator** **Salary £23,000 + 28 days holiday, loyalty bonuses take salary up to £26,000** **Hours: 9am - 5pm Monday to Friday, rotational Saturdays 10am - 4pm (about 1 in 4)** Join the Bed Revolution! Customer Service Administrator Wanted at Get Laid Beds Are you tired of the same old job opportunities? Well, rest easy because...

  • Customer Service Administrator

    6 months ago

    Leicester, United Kingdom Get Laid Beds Full time

    **Customer Service Administrator** **Salary £23,000 + 28 days holiday, loyalty bonuses take salary up to £26,000** **Hours: 9am - 5pm Monday to Friday, rotational Saturdays 10am - 4pm (about 1 in 4)** Join the Bed Revolution! Customer Service Administrator Wanted at Get Laid Beds Are you tired of the same old job opportunities? Well, rest easy because...

  • Customer Services Administrator

    2 weeks ago

    Leicester, United Kingdom Interaction - Leicester Full time

    Customer Services Administrator Full-Time – Temporary to Permanent Hours: Monday to Friday 8.30am to 5.00pm Basic Salary: £24,000.00 to £27,500.