Canteen Customer Service Assistant

2 weeks ago


Doncaster, United Kingdom ABP UK Full time

ABP UK is a major division of the ABP Food Group with factories in Ireland, UK and Europe, ABP's commitment to excellence impacts on every aspect of its business. Our teams of experienced and reliable meat experts are passionate about building lasting partnerships in the European retail, manufacturing and food service sectors.

Our customers are the major multiples and high profile caterers and require the best 365 days of the year. That means central packing and sophisticated distribution, a revolutionary supply chain in the industry which is being led and developed by ABP. Only well-resourced companies can compete for such business.

We want the best people to work for us and we know that a supportive and friendly working environment plays a key role in attracting and retaining employees. We promote the sharing of knowledge and invest strongly in training and development.
- To ensure Vending Machines are filled and cleaned before the canteen opens for service.
- To serve customers in an efficient and timely manner.
- To take orders and communicate with chef to ensure that food service is continuous.
- Operating the till and accurately handling cash.
- Daily temperature checks of fridges, freezers, storage areas, deliveries and recording assessment where necessary.
- Provide a clean and healthy place for all employees.
- Keep kitchen utensils and equipment clean and healthy.
- Ensure that the work place is clean, cutlery is clean and the counter is cleared before leaving.
- To ensure that all hospitality requirements are met to the highest standard possible.
- Receiving deliveries, unpacking and re-shelving or storing stock.
- Respond to general customer enquiries received.
- Report any health & safety/food hygiene concerns/issues to your line leader/supervisor immediately.
- When lifting objects, maintain the correct techniques to prevent personal injury or injury to others. If unsure, seek assistance immediately.
- Use, clean and maintain the working order of all equipment, and report any faults that you are unable to rectify to your manager/supervisor.
- Willingness and flexibility to perform other tasks and duties that are not 'usually' performed day to day, required for business reasons.
- To perform other tasks and duties as requested by your manager.
- Adhere to all health and safety and food hygiene standards at all times
- Maintain excellent personal hygiene at all times.
- Consider working reasonable overtime as requested by your manager.
- Attend training courses that are relevant and appropriate to your tasks and duties, as requested by your manager.

Canteen Experience is essential

Excellent communicator and customer facing

Good communication skills are paramount to this role
Organised and assertive
Able to use their own initiative
Self-motivated and able to develop an excellent knowledge of products



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