Customer Service Supervisor

2 weeks ago


Doncaster, United Kingdom Direct Express Logistics Full time

**Job Title**: Customer Service Supervisor

**Department**:Thorne Customer Services

**Line Manager**:Karl Brown

**Main Purpose of the job**:
To assist the Customer Service team in providing an outstanding customer service experience to our customer base.

**Main Responsibilities**:

- To liaise with customers, senders, recipients, network depots and the hub to request and provide information
- To ensure that all reporting mechanisms are utilized to full affect
- To operate and maintain IT equipment as required
- To accurately and efficiently record information
- To ensure all discrepancies and handling issues are fully reported
- To provide a high level of internal and external customer care
- To service the requirements of any customers dropping off or collecting consignments
- To maintain office cleanliness
- To report any defective equipment

**Limit of Authority**:

- No authority to incur expenditure or act as a signatory for expenditure on behalf of the Company without specific and prior approval
- No authority to offer prices or terms outside of the Company pricing policy

**General Responsibilities**:

- To develop a comprehensive understanding of the Company structures, policies, services, terms and conditions and network
- To comply with Health and Safety standards
- To promote a professional Company image at all times
- To read and comply with Company rules, procedures and agreements
- To carry out any other relevant duties and requested by your Line Manager

**Benefits**:

- On-site parking

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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